Talk Talk Broadband

[filthiestfis]

I have a problem with Talk Talk. I rang them to say I wanted to change the package i have with them from Talk 1 to Talk 3 with the broadband, they said ok but that the connection of broadband could take up to 2 months.
A few days later, NTL-who I have been with for the last year and rang to cancel my agreement, offered me a package, to which I accepted.
So...I rang Talk Talk and said that I wanted to cancel the broadband and revert to the Talk 1 option I was already onm for ages. They are telling me now that if I cancel theyt will charge me 70 quid!!!! I am like "what?"

1st of all there is no written agreement between Talk Talk and myself.
2ndly surely there must be a cooling off period allowed.
3rdly They havent even switched me over to the Talk 3 plan yet!
Surely this isnt right and I am entitled to cancel before they have connected me. Surely a cooling off period is allowed. What can i do?

[filthiestfis]

Can someone please help me

[tiggeralix]

Hi - unfortunately they are not likely to budge. the talk 1 and talk 3 packages are not directly linked to each other unless it is linked to the free broadband package- what u will find is that you have entered into a new contract - you have 14 days (possibly 28) cooling off period. if you havent recieved your documentation then you shouldnt in theory be on contract and the contract doesnt officially start till the broadband goes live if i remember correctly

hth -~ (ex carphone staff)

[filthiestfis]

Yes-I have received no documentation, the broadband hasnt gone live (and ive been told wont go live until next month) AND I have the cooling period as well. This is ********. I hope that the Talk Talk customer support team burn in hell.

[tiggeralix]

ask to speak to manager or escalate to head honcho himself - charles dunstone - they can let you out of this without the charge of 70 quid

[gina32]

dont hold your breathe i have been in touch with talk talk since may about my contract with them and still havent got anywhere they dont answer letters, emails or call you back, that is when they dont cut the conversation off first

[filthiestfis]

its ok gina, I sorted it out. I threatened them with legal action and they called me and confirmed the cancellation of broadband. I have learnt a lesson and that is not to sign up with them for broadband ever!!!