Makro

[ainitatyb]

When I leave Makro, there is someone at the exit who always demands to see my receipt and check my goods. My understanding of consumer law is that goods become personal possesions at the point of sale. Do they have any legal right to demand to check the receipt and the goods?

[almcd007]

What I am saying ainitatyb is that you would be in on the theft too - so they should let you leave the store. The checkout operator is also under suspicion, but they need to check the till receipt there and then whilst you are their to apprehend both parties. If it was done later the goods and yourself might have disappeared. A aquick way for them is to check transactions either randomly or every transaction to weed it out.

I don't think it is legal until you leave the store but this particular theft occurs at the till as the intention was never to pay for it because the till operator is in on it too.

I think someone should ask MAKRO next time it happens and I'd really be interested in their response.

[BenDToy]

Surely if they only look in the trolley (which is their's after all) they can hardly be accused if searching your possessions. To really test the system, try putting one or more items in your handbag or pocket and see what happens!

[Fiszi]

Even though I think you can refuse to be searched I think that most people will happily be searched just to show they have nothing to hide. Most people understand that theft is common and as someone else said on here people do let things slip through the tills unpaid for, most people would be happy to have someone quickly look at their trolly. It's more of a deterent. They don't properly look but but the risk of being caught has increased so shoplifters are less likely to do it. I agree that if you don't like it you should just go elsewhere rather than try to cause a problem with how a shop goes about their business.

[__LEE__]

if you say no... they just let you pass.. no problem..