Help ! Mobile Contract - Please?

[weeal]

I went into CarPhoneWarehouse today, as my orange contract is almost up, to ask what deals they could do for me now. I was told by the salesman (after he checked my account) that Orange wouldnt do a good upgrade and I was better to take out a new contract from scratch.
I signed up for T-Mobile on a new contract.
When I got home and called orange to obtain my PAC code to leave them they told me what my upgrade option was and its far better than the new deal I was talked into buying.
Where do I stand legally on the new contract I have signed, the shop now say 'tough you signed it'. I am annoyed at this, I have been misled by their advice and will lose money on this deal.
Any help gratefully appreciated.
Thanks in advance
Al

[pug100]

Hi Weeal,
The man at the top is Charles Dunstone.
Head office is
North Acton Business Park
Wales Farm Road
London W3 6RS
United Kingdom

[cruella]

There ya go now weeal
Go for it.

[weeal]

Tigwig - ta mucho my friend.
yeeee ha, ive been informed by T-Mobile that i can cancel this within 7 days and I have taken the guy's name. He himself has taken the CPW phone number to confirm this so let this be a lesson to wee me for the future.

Also, handy to know for any others out there who feel miffed about these sales techniques.

[cruella]

What a result.
That is good news weeal.
Remember to read the small print next time.lol

[weeal]

awww thanks Pug also, if I dont get any joy from the CPW tomorrow when I go back in with the goods, I will contact the top dog.

THANKS EVERYONE for all your help and lovely replies.

Al
xx

[weeal]

yeah Cruella, its not even ON the small print, these guys just rake in their commission and tell you what they like

they definitely told me that T-Mobile would NOT accept the cancellation, Nathan told me on the phone immediately that I have 7 days to cancel. The contract is only 3 hours old !

wee buggas they are lol

[kevin131061]

You certainly have 14 days "cooling off" period, and it's not just O2 that do this, it's your statutory right to cancel a contract. Basically it's to stop pushy salespeople telling blatant lies, although it doesn't seem to stop some of them. If CW continue to refuse to cancel your contract go to Consumers advice, or Citizens advice bureau.

[cruella]

weeal
just checked with R.
He said by law, they have to allow you time to cancel, be it 7 or 14 days.

[weeal]

Hi Kevin, thanks for that

Yeah Cruella, even T-mobile have told me to cancel their own contract hahaha, now CWP will get a kick up the jacksy for it I bet as they wont like their Dealers causing complaints.

Will sleep better tonight now its almost sorted. Just got CPW manager to face tomorrow.

[cruella]

weeal
Piece of cake.
Go for it girl. lol

[tigwig]

let us know what the manager says be sure to tell him what t*ssers him and his staff are, politely of course!

[weeal]

Wellllll folks

I went into the CPW store today and the manager point blank refused to cancel this contract. I am so furious that I am physically shaking all over.

He phoned T-Mobile whilst I was there and they confirmed that cancelling it would only lose them their commission, but he stated that he cant take the risk they wont charge CPW for the whole 18 months. When I said that was b0llocks he disagreed and thanked me not to talk like that (oops). I have come home and obtained the email address for the top man Charles Dunstone and am firing off an email message (politely) marked urgent.

God I hate phone shops.

To be continued...

[tigwig]

I can't believe it! Well f*ck the contract just don't pay a penny and cancel any direct debit that may have already been set up with the bank until you hear from Charles Dunstone. I wonder if he prides himself on his shop's managers? Hope this gets sorted out

[weeal]

I have written and posted a letter to my bank asking them to make no payments whatsoever to either T-Mobile or CPW as I am in dispute with them.
Will see what happens, but I am not hopeful.

Will keep you updated tigwig, these people should be named and shamed.

[Bazza2764]

i would head to the shop again and ask to see the manager or senior salesman dont be tempted to sort it by going into an office do it in the shop and talk loud make a massive fuss when the shop is full, saturdays will probably be best, they wont like it one bit. the suggestion of going to ofcom is a good one, tell them you were mis sold a contract, carphone warehouse have a stinking reputation for customer service and not informing people of what the contract is (personal experience here)

[tufty7]

Go in there and speak to the manager face to face , tell him unless he wants to be on BBC's watchdog in the next few weeks he needs to consider sorting it out for you and disciplining /retraining his member of staff who obviously is commision driven to make the sale , in a nutshell , he would have sold you mud on a stick if it earned him more cash ..... if that fails a day standing outside talking to customers and advising them of your bum information , you cannot beat direct action with the help of your local rag covering the facts ...it works....

[weeal]

Hi bazza and Tufty

It was the shop manager i saw today, and spoke to yesterday, he is an ignorant pig he sent me away today fuming.

I cant raise my voice, I never do, but I did give him an earful of facts that he chose to ignore, I am stuck.

[kevin131061]

Hi again, write a letter, go to consumers advice with a copy, send a copy to the shop, cpw head office and T mobile, telling them of your situation and the lies you have been told. Take a witness with you to the shop and demand they cancel. It is your statutory right. If all else fails, I have a baseball bat I can lend you.

[weeal]

lol Kevin, I could use my karate skills but would lose my licence

I will do all you suggest, I have had a receipt from the CEO's office to the email so hope he will reply within 3 days, if not I will take it all the way.

Thanks again Kevin

[weeal]

I've heard nothing from the top bloke at CPW as yet, so to comply with my apparent 7-day legal right of cancellation, I had better send copy letters tonight to T-Mobile and EFCOM, recorded delivery of course.

I didnt want to have to take it further, I am so annoyed theyre making me argue my point on this. I read on another blog site that it can take months to get these things sorted out by CPW - if ever.