ChatterBank3 mins ago
Land of Leather
Purchased a sofa from Land of Leather which was delivered 4 months ago. Sofa is showing white patches which has had 3 failed repairs. Can I ask for a refund? Where do I stand legally?
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I had a problem with a sofa from another department store.
I contacted Consumer Direct who were really helpful. They advised me on my rights and told me how to write my letter of complaint.
I also mentioned in my letter that I had contacted Consumer Direct. I believed this helped me alot.
The final outcome for me was that I had a different type of sofa in exchange. This is what I was happy with.
I contacted Consumer Direct who were really helpful. They advised me on my rights and told me how to write my letter of complaint.
I also mentioned in my letter that I had contacted Consumer Direct. I believed this helped me alot.
The final outcome for me was that I had a different type of sofa in exchange. This is what I was happy with.
You're well within your rights to ask for a refund since they've attempted to 'repair' it 3 times and have so far failed.
You can contact Trading Standards if it is not resolved, but let Land of leather know before you do & this might be enough of a kick up the @rse and they may do it sooner rather then get involved with them.
They should also (or you can ask for) some compensation or a 'gesture of good will' for all the trouble that's been caused.
good luck
You can contact Trading Standards if it is not resolved, but let Land of leather know before you do & this might be enough of a kick up the @rse and they may do it sooner rather then get involved with them.
They should also (or you can ask for) some compensation or a 'gesture of good will' for all the trouble that's been caused.
good luck
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