Faulty DVD

[JakeHennon]

I bought a dvd in a zavvi store just before christmas, think it was the 23rd of december.
The problem is it freezes an hour into it. I cant find my receipt anywhere, I dont want money back or anything, just the same dvd replaced. Does anyone know if they will do this or will I need my receipt?
Thanks in advance

[johny5]

How did you pay for it? Cash or credit card.

If it was on your bank/credit card you can get a statement off your bank and use that as proof of purchase.

If it was cash i'd say you've got no chance.

[jno]

from their point of view you could have bought it anywhere. So unless the cashier remembers you, they'll be wanting a receipt, or some sort of proof, to show it came from them.

[daffy654]

Zavvi have gone into administration so I would think you have no chance of getting your money back in the near future.

[Buenchico]

UK Net Guide (which the Answerbank is part of) has a useful guide to consumer rights. It correctly states the following:

"You do not need your receipt to claim your statutory rights, but it is extremely useful as proof of purchase. If you do not have your receipt, you may be required to produce alternative proof, such as a credit card bill or bank statement."
http://www.uknetguide.co.uk/Shopping/Article/Y our_Consumer_Rights.html

Some firms are very good about exchanging defective goods without a receipt. (e.g. Sainsbury's replaced a defective laminator for me, without a receipt, with no problems at all). Others can prove to be more difficult. However, it's quite likely that many Zavvi staff will currently think along the lines of "Stuff the company rules. I'm going to lose my job anyway, so here's your replacement":
http://news.bbc.co.uk/1/hi/business/7798973.st m

Chris

[JakeHennon]

Thanks for all the answers.
It turned out that the problem was the dvd player cus it worked in another one i tried it on.