getting out of contract?

[gossipgirl]

hi everyone, im with orange on a 18 month contract and i hate hate hate my phone, i feel like im being robbed with the package that ive got and i so want to get out of contract. Can i? Im getting billed a different amount every month when its meant to be £24, the signal is absolute rubbish where i am (was point blank lied to by sales person), cant get internet connection, and the phone is crap in general compared to others, friends are shocked at what im paying for what ive got. Anyone cancelled contract before?

[boxtops]

I think you'll have difficulty, you signed up to it - however have a look at the small print on your contract. That will tell you whether there are penalties for coming out early. I'd suggest you go back to the shop, stating all the above to the manager (not a sales person) - if you were mis-sold, they might reconsider. You can always check the signal coverage yourself before changing provider http://search.orange..../coveragechecker.html

[factor-fiction]

If you really feel you have been misled but you get no assistance from the shop then I suggest you try emailing or writing to the chief executive of Orange (you can usually find his/her name and email address via Google or the company's corporate website)

[gossipgirl]

thanks guys, will do that now, if i have to pay a penalty (depending on cost though) then i think i will because i so want to leave orange

[TWR]

Do not be haste Gossipgirl, I would do as Boxi suggests.

[VHG]

Why not see if they will change your phone for a fee, rather than cancelling your contract totally.

They may be willing to sell you a new phone rather than lose you as a customer.

After all it seems it is only the phone you dont like rather than Orange itself.

And I realise that having a phone you hate must be one of the worst things in the world.

[RATTER15]

If the >>phone is crap in general<< why did you choose it, surely you did a little research before selecting the phone? I would see if you can change your phone.

[AlBags]

Write a letter and try to advise/rescind because they are in breach of contract .. ie. failing to provide service at your location when promised .. charging different amounts, etc.

[joko]

if you explain all that they may agree to swap the phone and the provider, but you cant just cancel it