a customer well into her 80s came in yesterday asking for a copy of the hymn sheet from the funeral that had been in one of the papers. she'd missed out on that but we have a couple of books for sale on thatcher and so i showed her those, she tried to engage me in conversation about thatchers achievements but of course it would be more than my jobs worth to offer any personal opinion and i didn't want to lie to her and so i didn't engage. then she was flicking through one of the books with lots of pictures in chunnering on about this 70billion (funny how people have retained that exact figure and info) and the lady said, who that? pointing to a picture, 'sands? ' wonder who that is she said, so i told her who it was and she had no idea. obviously not quite as knowledgeable on the era as she thought, people are bandwaggon jumpers even at 80 odd years old.