Problem With Bt Email

[hellywelly4]

My email address is @binternet.com. I used to have to sign in every two weeks or so, but now i have to sign in every time I switch the computer on. I rang BT a few days ago and was told there is a problem that they are trying to rectify. At least I think that's what the lady said- I have an idea the helpline is based in India.
No-one else has posted that they are having problems, so is it just me? BT have changed something on email as it used to come through Yahoo but doesn't now I think.
Any advice/thoughts appreciated.

[factor-fiction]

It's not a bad idea to have to sign in each time. But could it be your own browser settings, or are you clearing your cookies, stored passwords etc, maybe when you log off

[gness]

You are not alone by a long chalk, Helly....I've got so fed up with BT email and the changes they have been making that I've gone elsewhere.

The signing in every time was the last straw.

[hellywelly4]

I didn't do anything different, I don't think. It just started to happen and it's so annoying.

[boxtops]

It's a bit of a pain in the butt, helly - I have to sign in to email every time and it doesn't remember who I am, at all. I have to sign in again too when the security feature logs me out if I haven't used it for half an hour or so.... It all changed when it moved from the Yahoo site to the main BT one.

[craft1948]

I'm with BT and haven't had any problems. As far as I'm aware it's still through Yahoo which I log onto about once a month to clear out the spam.

[boxtops]

Same as on your earlier thread about this, helly http://www.theanswerbank.co.uk/Technology/Question1305811.html


and yes, the BT helpline is in India, I have to ring there if I have problems with my Broadband.

[craft1948]

Oh and I never have to log onto my email account........

[boxtops]

Perhaps you don't log out of it each time you close down, craft? I log out of every site before I shut down the computer each night.

[hellywelly4]

I never log out of email, never have done. Also it doesn't remember me, so I have to type the whole lot again. Not a big deal in the grand scheme of things but very irritating. I think I will ring them again.

[Postdog]

I have BT. I am aware that they no longer associated with Yahoo and to check on the web I have to sign into the BT site.

however, I can still collect my mails (download them) to my PC or Tablet, and I have not altered that in any way.

[silliemillie]

I have to sign in all the time since they changed the format, agree its very frustrating.

[AliceTickband]

I am having probs too since you have to get email from their home page, the email link does not work for me, always get the 'temporary problem' msg......have been on helpline several times but after being in queue for over half hour one time I gave up.......been told you can sign in at mail.yahoo.com but that does not work for me now. Their tech help said the prob was my browser, chrome, but I have no probs with any other sites but I uninstalled it and then reinstalled it but still have same probs. I told them that i have no probs getting my emails on my android tablet.

Their latest reply to my complaining emails which I send each time I cannot access my emails on my laptop is that they are working on the problem.

All I can say is that their idea of temporary and mine are completely different and when they finally get their butts into gear I will ask for, and not rest till I get, agood rebate on my bt bill, or else I will end my contract with them as they are breaking the contract by not supplying what I contracted for......

Rant over......am off to lie down in a darkened room.....lol

[boxtops]

Oh dear, alice - we don't have any such problem, we're on IE8...

[sara3]

mine's the same. my email page was set as my homepage but now I get a BT page, and I have to log in for my email. once I've done that it stays as my homepage, but reverts back to BT when I start-up every day.

really, really annoying!

[AliceTickband]

Ta boxtops.......I tried accessing them with ie but if I have an hour to spare to deal with its content advisor I get a headache! I have tried to disable content advisor but this dont seem to be possible.

Ties hands together to stop self from pulling hair out.......

[hellywelly4]

Alice - how did you find a contact to email them? I searched BT's site and couldn't see one.
I'm on Chrome too, I wonder if that's anything to do with it.
If I change to, say, Hotmail or something else, I assume I would have to change my email address and that would be really inconvenient and would mean contacting so many sites that I'm connected with
Thanks for the replies everyone, I did begin to think it was my computer.

[AliceTickband]

Hellywelly.......when u r on bt home page scroll down to bottom and there is a contact us button......follow the links to say u have a tech prob and off you rant!

Would love 2 know what reply you get.....because I am now positive that the prob is with bt and not with chrome, which I think is heaps better than ie

[hellywelly4]

Will do Alice. Thanks very much.

[Dodger666]

Everyone with a btinternet.com email address, me included, has moaned about the inability for the new email system to remember your log in details.

The problem has been raised many times in the BT Care Community Forum. This is their reply:-

https://community.bt.com/t5/Other-BB-Queries/The-new-BT-home-page/td-p/1100696

[mikey4444]

There is an on-going problem with accessing my BT Email account from within CHROME. I can bring up my emails but I can't do anything with them, like read or delete. This was supposed to be because of a conflict with YAHOO and CHROME, but that can't be true as BT Email doesn't have anything to do with YAHOO any longer. So I still have to use IE for emails.

I don't think its too much of a problem to sign in each time, as this has to be safer.