Samuraisan...after H+B I went into Costa Coffee, and the service there was the complete opposite! The service was lightening fast, and as the girl was giving me my change she sang out "and how is your day going so far? Are you having a nice afternoon?" Well, I'm totally opposed to what I call the "Americanisation" of customer service, so I sighed + asked her if the staff had been told to ask that. She assured me that wasn't so, and it was entirely her own manner, and that she was just a happy person, + wanted to make everyone she encountered happy also!
Actually she was a lovely jolly lass, and after a couple of minutes we were bezzy mates :) She helped me to carry my bags to a comfy sofa, + told me to stay there and she would bring my coffee + raspberry/white chocolate muffin to my table.
She was actually the manager, and the rest of the staff seemed cheery + happy, so I'm looking forward to seeing Nicola again one day next week!
Baths
x x