Adding E Mail Contacts

[smiley1]

Hi. I used to use Windows Live Mail until a recent Windows upgrade which meant everything had to be resets and Windows Live Mail isn't supported anymore. I now have to use Virgin Media webmail but it keeps putting mail into spam, even though I have added the organisation as a contact. The e mails don't have a add to safe senders button as Live Mail did, how can I stop these e mails going into spam. Many thanks

[Buenchico]

I've not got a clue about how Virgin Media webmail works but I do know that an excellent substitute for Windows Live Mail is Thunderbird (which will give you far more control over your emails than any web-based system can):
https://www.thunderbird.net/en-GB/

Just a thought though:
As well as adding the senders of 'false spam' to your contacts, have you also been clicking on the 'Not Spam' button after selecting a mis-directed email? In my experience (with another webmail system), that's far more likely to get your mail going to the right place than simply relying upon your contacts list.

[smiley1]

Yes I click on not spam every time but the e mails keep going into spam

[Buenchico]

Then use Thunderbird and/or a better email service. (You shouldn't be using email provided by your ISP anyway, as that could cause problems if you ever wanted to switch to a different ISP). My own choice is https://www.gmx.co.uk/