Odd One On E-Mails

[DTCwordfan]

Not sure if anybody can shed any light on this but I'll give it a go.

I use an American e-mail provider, a legacy of living over there), just the e-account - too much hassle to change over!

Basic thing is through a BT router and Google (Microsoft 10), about every 2-8 hours (varies), it reverts to the home page (information/news in the States and their service buttons)....I hit their e-button and through it goes to load up the e-mails, my password in the system.

Today, I get a message - 'We are working to enhance your experience!' - then there are three boxes for the major buttons after the text 'You can still access your important information through the links below. Thank you for your patience.'. I press on the e-button but it won't go through and just comes back to this page, an in-between page showing for microseconds.....

The url then shows (provider).net/gdpr a url that the company doesn't recognise but could be something this side of the Pond....... on their side, my e-mail is working okay.....
Anybody any ideas to what the blockage could be - it's almost as if it is looping. Could it be a Microsoft behind-scenes update messing things up?

The American support team is bamboozled as well.....

Thanks for any help........

[DTCwordfan]

have tried a last 24 hours cache clearance too - and also happening on Edge and Firefox.

[Tuvok]

Do you have to use webmail? Can you not use an email programme?

[DTCwordfan]

such as, Tuvok?.....change of e-address would be a right pain in the a....and all my e-files are over on it.....

thanks....

[Buenchico]

>>> Can you not use an email programme?
>>> such as, Tuvok?

Such as the Windows 10 Mail app that you've already got available to you (rather basic) or Thunderbird (fully-featured):
https://www.thunderbird.net/en-GB/
You simply need to configure the client to receive mail from your email provider's server, without you ever going anywhere near their web page.

[TheChair]

I think the clue is in the url which includes gdpr: it's recognised that you are in the EU, and is attempt to show the legal page referring to cookies, data storage, etc. Try connecting through a VPN server located outside of Europe.

[waterboatman]

Sounds like a gremlin causing mischief DT.

[DTCwordfan]

thanks all......

[DTCwordfan]

My phone's internet is showing the same thing if that is a clue....

[Tuvok]

Does your email provider have an app for your phone?

You don't have to change your address if you use an app or email program.

Have a look and see if your email provider offers IMAP (or POP access - imap is better). If it does, then you just need to use that settings in an email program or app. With IMAP your mail is stored on the server - so no matter what device you use you willalways see your email. With POP your email is taken from the server and stored on whatever device you used - thus multiple devices would see differences.)