Next Are Totally Incompetent!

[carolegif]

Ordered some underwear from Next. Arrived last week and the size is huge, so I want to send them back. I tried calling - not working! Tried chat - not working! So I emailed them as they advise. I received an email sent to my email address asking for my email address! I sent another email and wrote my email address and sent it. I have just received another email to my email address asking for my email address! What a total shambles. I am definitely not paying for them.

[Cloverjo]

You can arrange a return on their website. Look under My Account > Returns

[Neveracrossword]

That all sounds awful,

PS You might want to get this moved - it's not really Media and TV.

[pixie374]

Hmmm.... I just had this with Hermes, who put a card through my door, which said nothing except a tick by "porch". Mine is in the house. They can't access it.
I could only contact them by automated message, where they confirmed, it has been delivered.
But, not to here... I couldn't find the option for that. They even sent "proof" of a pile of parcels by a brick wall. Sadly, not mine...

[carolegif]

Oops! Sorry, I thought I was on chatterbank!

[Gromit]

// You might want to get this moved - it's not really TV. //

The OP’s gender is not set to female.

[carolegif]

Thanks cloverjo! I have arranged it for tomorrow. I was going into Contact Us!
I knew I would get an answer on here!

[aelmpvw]

if it was a pair of these my doris may be interested
https://www.bing.com/images/search?view=detailV2&ccid=EQNd2b7E&;id=328B41EA155D38BBFBFCFFD99F1AF440B1230733&thid=OIP.EQNd2b7EZ-cc9IagAcEyMgHaL_&mediaurl=https%3a%2f%2fwww.drinkstuff.com%2fproductimg%2f2751.jpg&exph=400&expw=247&q=giant+knickers&simid=608024642835581000&ck=0B33CE42C9553E216B2B43FFFB2B9C24&selectedIndex=0&;ajaxhist=0

[bednobs]

don't forget you'll pay around £4 for a return of something you already paid £4 to get delivered. Next have extended returns to the shop as they aren't open at the moment