I never get a machine repaired outside of the 12 month warranty. I find (and touching wood) that a washing machine lasts me around 5 years, dryer and dishwasher longer. My view is that I get one bit repaired but the rest is still old and well used and I will have had the inconvenience of waiting for the repairman. When a machine breaks down I can get a replacement to my door, the old one disconnected and removed and the new one fitted within 48 hours, often within 24 hours. Like ubasses I find that the quality, efficiency and energy saving gets better with every machine I buy.