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New boiler, with 8yr guarantee...........do I need added insurance to cover, call outs and breakdowns or are they covered by the 8yr guarantee?
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For more on marking an answer as the "Best Answer", please visit our FAQ.I had a contract with British Gas to cover the boiler for a few years, but was getting gradually more & more sick of their inability to provide a decent service; which came to a head earlier this year when first they claimed I'd already renewed (without my permission) yet later I realised they hadn't taken any money after all, so thought, "Blow 'em then": then later received a demand for closing the contract early, which was obviously sheer nonsense and an attempt at extortion as far as I was concerned. I send a stern reply pointing out their failures, and have heard no more since. I would not recommend the incompetent set of clowns to anyone.
Oh yeah, and on a call out there was a set fee payable anyway. And the advice when an engineer was there was ALWAYS, "You should buy a new boiler", even though it got through each year just fine. The industry sells you a boiler on the claim you'll have saved the cost because of greater efficiency in x years, and x-y years later they're trying to get you to replace it already.