Viagogo.

[Patsy33]

Wasn't sure where to put this.
My son and his friend are supposed to see Ricky Gervais tomorrow in Cardiff. Friend purchased tickets with Viagogo on line. Tickets still haven't showed up. I think son said they download them once sent.
I've just read that Viagogo is not an official site, it's a third selling agency that sell tickets that people don't want and sell them on for a profit. The friend keeps ringing and complaining, but they assure him they will get them! So disappointing.. Anyone know or had experience with Viagogo??

[barry1010]

I have just looked at the Viagogo site and clicked on Gervais at Cardiff tomorrow.
It clearly says resale of tickets is strictly forbidden and the buyer needs to be accompanied by the original owner of the tickets. The buyer may be refused entry.

[Patsy33]

I did read that just now Barry. Even if tickets turned up at the last minute, they would be unable to get in!
Such a shame. My son was so looking forward to it.
I was wondering, if there's any chance of getting their money back?
Thanks for your reply.

[barry1010]

Usually the buyer receives the tickets at the venue, directly from the seller

[barry1010]

Viagogo guarantee a refund if he is refused entry

[Patsy33]

Just read that Barry. It said seller needs to be there to affirm the tickets was purchased from him/her.
The tickets sold out very quickly, that's why they used this trading agent.
They paid £200 each, and also booked and paid accommodation fir the night.
I hope they can somehow get their money back. Will look into it.

[Dizmo]

They have a very worrying review score on Trustpilot :s

[barry1010]

The seller will be waiting at the venue
Your son won't get a refund if he doesn't show up

[Dizmo]

Yeah, you've (your son has) got to try, as Barry has said. I hope all goes well for him.

[Cloverjo]

No one uses paper tickets now. They’re all downloaded or emailed.
I’ve sold tickets on Viagogo. All sent by internet links. Your son can turn up at the venue, but there will be no one there with his tickets.
He needs to get on to Viagogo about this. I had a problem with selling one pair of tickets where I missed a dot in someone’s email address and they didn’t get them. Viagogo refunded them and I lost out on the value of them because of my stupid mistake.

[barry1010]

The seller has to be at the venue for the Gervais gig

[LadyCG]

Don't Viagogo charge about 3 times as much as Ticketmaster?

I'd avoid Viagogo at all costs

[Patsy33]

Interesting. Read the bad reviews, Barry on trust pilot.
Well they might as well turn up, as they've booked a place to stay for the night. I wonder if seller turns up??
I understand, as you've pointed out, Barry, that's the only way to get refund, after being refused entry. I see a lot of countries are not allowed to do this sort of trading.

[Cloverjo]

How is he going to find the seller at the venue?

[Patsy33]

Yes, they do Lcg. Friend booked it, as they love Ricky Gervais. They were going to have a few drinks and a laugh. Also booked place to stay the night.
Looks like they have been scammed. It makes my blood boil!
Oh well, a lesson learned, I suppose..

[Patsy33]

That's what I've been wondering, CloverJo!..
I'm only repeating what I have been told & read.

[Atheist]

£200.00 for a single ticket to watch Ricky Gervais?

[Patsy33]

Yes, that's how they make their money! Tickets sold out very quickly. They been waiting along time to see him. Shame..

[Maydup]

What I don’t understand is why Viagogo is allowed to continue trading?

They are notorious but the next generation come along and get stung all over again. Why is it not illegal to take the money and not deliver the goods?

[Maydup]

Did they pay on Credit Card by any chance?

If so they might be able to claim from the card company as not delivery of goods.

[Maydup]

Turned away in York.

https://www.gazetteherald.co.uk/leisure/23247312.ricky-gervais-york-tickets-row-barbican-viagogo-respond/