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You are , I've not had to go to the doctors in year's but two weeks ago I needed to see one. I had to book by internet, then was requested to seed a photo of the problem, they don't even know if I have the tec knowledge to even do that, ( I have but refused) and said it was something that needed looking at in the flesh, after a week of back and forth emails, I got my appointment. What a pain, wouldn't mind if I was always going there, but years????