alba not finding a helpful member of staff is nothing new, it's not that they don't exist but are rarely helpful. Perhaps it is time to look at different ways of working if one can. Obviously doctors, nurses, emergency services need to be on site, but how many office workers could do their work at home, or at a nearer base than slogging into a city, say London, with all the technology available, wouldn't that save the person a small fortune in the long run. The argument has always been will the person slope off to pub, or take kids out etc, but if the work can be done in a time allowed by the company, then surely that is a better way of working.