Shoes

[dothawkes]

If u bought a pair of shoes at the beginning of June, and then had worn them eight or more hours a day, five days a week for three months, not looked after them and worn them so much the insoles had gone a grey dirty colour cos u have dirty sweaty feet and the brand name had more or less worn away from the insole due to the sweat and pressure from your feet, and then because they were sling back shoes and you weighed 14 stone, you had slid off the side of them a dozen times a day, the elastic in the back of the slingback had snapped, would you be so hard faced as to return them to the shop, without thinking to clean the dirt and sweat off, for a full refund of the �65 you paid for them?  Cos my customer did and she got her money back, so therefore she has basically 'rented' the shoes, ruined them, and can now buy another pair to not look after, potentially, she may never need to actually pay for a new pair of shoes again, she could do this indefinately.  Has retail gone mad!

[Lore]

On what grounds can she return them? isn't there a policy that you can only return them within 28 days for a full refund?  .........I can't believe how much money I've wasted over the years if this rental plan works!!!!

[dothawkes]

Hi Lore,

just on the grounds that the tiny piece of elastic round the back of the heel had snapped inside it's leather strappy ankle bit, honestly, she had destroyed those shoes, and the reason the ankle elastic snapped is because she either did not know of the existance of Timpsons to get them re-heeled, or she was just too big fat and lazy, so just carried on wearing them 'til the heel wore away and then she was slipping off them so the elastic snapped with the tension.  I tell the' some folk are unbelievable.  She was given a full refund because she had had them less than 3 months!

[Peri]

Now that would really get to me dot.  I would rant for the day about that.  Was she even slightly embarrassed.

[dothawkes]

not at all peri, even when I held them the tips of my fingers and dropped them into the bin!  Gold card customers you see.

[Peri]

Lovely you dropped them in the bin in front of her.  Its the little things that keep us happy dot. 

[Sasha13]

how do you know she had worn them 8 hrs a day, 5 days a week for three months?

[dothawkes]

sasha13

based on the disgusting state of the shoes and the fact that she said she only had one day off a week which is why she could only come in that day and needed to get some new ones for work the next day, but my shoes have been worn 10 hours a day for the past 6 months and they still have excellent tread on the sole and  apart from needing a polish they still look pretty neat and tidy,

[KT84]

Hm sounds pretty familiar to me, used to work on the customer service desk in a fairly well knowen store that sels cut price designer clothes and homewear.

The amount of manky swetty shoes ive had to touch just because the person had worn them so much they had worn out was unrealistic...i would never have thought have returning half the stuff people returened.

I dont think it is posible for her to keep doing this tho because if she keeps doing it in the same shop the staff would get wise to her.  I remember plenty regulars who would try and return stuff and basically we would say no.

[avis50]

My sister worked on the customer services desk of a large supermarket.  A woman brought back a blouse which she had scorched while ironing it.  Apparently it was the shop's fault as although there was the usual label giving the correct ironing temperature, it did not specifically tell her that it might scorch if too high a temperature was used.

And she got a complete refund!

[Coobeastie]

I worked in a diy store many moons ago and i remember that a women came in with a plant pot or some such from a different shop (still had its label on and wasnt something we sold) but kicked up such a stink that she got a refund.

Seems it pays to be pain..