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I was working /caring in a Local Mental Hospital with persons remanded from the courts, there were quite a few there with very serious crimes including Murder, I am not condoning the conduct of the So Called Trained Staff but believe me, in theory the training is correct, in reality is does not work, when you have a Sixteen>> 20 Stone person coming for you with anger in his / her eyes you have to do what's in the best interest of your fellow worker also the service user, if one of your fellow workers get's injured by using the So Called correct Procedure you are on your own, we had "Bleepers" to call for assistance but that depends on the staffing level, there was one clever sod in that program that showed the type of person he was when he punched the window, management should have had an eye on that person to that person had Influenced the rest of staff, I had one person that tried to attack me because of a cigarette, we had to take him down in a matter of a min, yes a min that's the time you had, so make no mistake the so-called clowns that make the rules / procedure / policies , these people that has never done the job should take it upon themselves go into the Rooms / area's where these attacks can take place & that could be anywhere / anytime then come back and see if their polies work, I know in theory they do, in reality they don't.