From someone who has been an intensive care nurse, a hospital bedmanager (admin) I can tell you the admin role had far more impact on the patients who were in my case nearly all cancer patients on time sensitive treatments, was a lot harder work. Without up to date records, someone answering the phone so nurses don't have to ,without the person making sure discharges are processed, and admissions arranged the nurses wouldn't have time to fart let alone care for the sick. it's called a healthcare team for a reason. Of course there will be some, who are not frontline, but they may be redeployed to those roles often the case after injury or burn out. So take your prejudices about what goes on and think about what really happens to get you into that hospital bed, with the right records, and who talks to your family when they phone, or makes sure your primary care team are updated.