Crosswords2 mins ago
Nhs Skint
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**Services may have to be cut unless NHS England receives an extra £10bn in funding next year, groups representing the health service have warned.**
I can help them a little. A close relative of mine received a letter from her GP inviting her to have a shingles jab. This was on 27th August. She made an appointment for today and arrived as instructed. "I'm not ready to give you your jab" says the nurse, "because you are not yet 70."
"But you invited me. The letter said nothing about being over 70. If that's the case why did you send the letter? In any case you took my date of birth when I made the appointment. Anyway, I'm 70 in three days' time so it should be alright, surely."
"Sorry. I'll make you another appointment."
"No you ****ing won't. You've wasted enough of my time and of taxpayers' money. I'll take my chances."
So, an appointment wasted. A letter wasted. Nurse's time wasted. Patient untreated. "The envy of the world?"
**Services may have to be cut unless NHS England receives an extra £10bn in funding next year, groups representing the health service have warned.**
I can help them a little. A close relative of mine received a letter from her GP inviting her to have a shingles jab. This was on 27th August. She made an appointment for today and arrived as instructed. "I'm not ready to give you your jab" says the nurse, "because you are not yet 70."
"But you invited me. The letter said nothing about being over 70. If that's the case why did you send the letter? In any case you took my date of birth when I made the appointment. Anyway, I'm 70 in three days' time so it should be alright, surely."
"Sorry. I'll make you another appointment."
"No you ****ing won't. You've wasted enough of my time and of taxpayers' money. I'll take my chances."
So, an appointment wasted. A letter wasted. Nurse's time wasted. Patient untreated. "The envy of the world?"
Answers
The UK has been defined as a National Health Service with a country attached, the average pay for a doctor is now £100,000 p.a. & my daughter has had to wait 3 weeks to see one in person. No political party dare take on the inevitable task of a complete reform. The NHS is most definitely not 'the envy of the World'.
21:39 Mon 20th Sep 2021
//Oh this is one of those’we may your wages threads so I will speak to you how I want’//
No it isn't. If health workers are rude and dismissive of their patients they must expect a little retort from time to time. Being sworn at as happened here is not abuse. It's simply a manifestation of frustration at being the victim of ineptitude, without apology and being expected to suck it up. There's no need for them to run to teacher. What they need to do is help ensure the service they are running is fit for purpose and when it does go wrong, deal with the mistake appropriately. Then they would be less likely to be sworn at.
No it isn't. If health workers are rude and dismissive of their patients they must expect a little retort from time to time. Being sworn at as happened here is not abuse. It's simply a manifestation of frustration at being the victim of ineptitude, without apology and being expected to suck it up. There's no need for them to run to teacher. What they need to do is help ensure the service they are running is fit for purpose and when it does go wrong, deal with the mistake appropriately. Then they would be less likely to be sworn at.
Perhaps your relative should have addressed her complaint to the practice manager rather than swearing at the nurse who had spotted the error?
I don't know but it could be the jag is not licensed for use on those aged under seventy and the nurse was correct in refusing to administer it.
What happened was frustrating but to take it out on the nurse who likely had no involvement in notifying the appointment, is not acceptable.
I don't know but it could be the jag is not licensed for use on those aged under seventy and the nurse was correct in refusing to administer it.
What happened was frustrating but to take it out on the nurse who likely had no involvement in notifying the appointment, is not acceptable.
//What happened was frustrating but to take it out on the nurse who likely had no involvement in notifying the appointment, is not acceptable.//
Corby, she didn't slam the nurse up against the wall and throttle her. She just told her - forcefully - she had no intention of making another appointment after the nurse had all but accused her of contributing to the problem. Addressing a complaint to the Practice Manager is a further waste of time. The PM does not respond to complaints about their service. I know because I am registered with the same practice. A complaint I made about ineptitude in getting my NHS App working was entirely and comprehensively ignored. I had to get the NHS helpline people to contact the practice and sort it out. I'm sorry to say that many public services in this country have degenerated to such a degree that I am scarcely surprised that users are sometimes a little brusque.
Corby, she didn't slam the nurse up against the wall and throttle her. She just told her - forcefully - she had no intention of making another appointment after the nurse had all but accused her of contributing to the problem. Addressing a complaint to the Practice Manager is a further waste of time. The PM does not respond to complaints about their service. I know because I am registered with the same practice. A complaint I made about ineptitude in getting my NHS App working was entirely and comprehensively ignored. I had to get the NHS helpline people to contact the practice and sort it out. I'm sorry to say that many public services in this country have degenerated to such a degree that I am scarcely surprised that users are sometimes a little brusque.
NJ, that sounds totally out of order, for what you say, was an admin error?
Clearly, due to the general suing, complaining, whinging, criticising.... these industries are tied tight with red tape.
No doubt, this nurse has to tick box on a computer, who she has treated. Which starts with name and dob. If- she has made a mistake and injectioned "the wrong person", whether by a day or ten years... the computer will flag up a mistake. And she will have to fill in about 15 forms, about why she went against guidelines.
She noticed, and refused. And still got sworn at, for doing it right....
Clearly, due to the general suing, complaining, whinging, criticising.... these industries are tied tight with red tape.
No doubt, this nurse has to tick box on a computer, who she has treated. Which starts with name and dob. If- she has made a mistake and injectioned "the wrong person", whether by a day or ten years... the computer will flag up a mistake. And she will have to fill in about 15 forms, about why she went against guidelines.
She noticed, and refused. And still got sworn at, for doing it right....
ynna, this market woman will tell you price rises have nothing to do with Brexit ... I wonder if she's sincere...
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//...she has made a mistake and injectioned "the wrong person",//
It wasn't the wrong person.
//And she will have to fill in about 15 forms, about why she went against guidelines.//
Not the patient's fault.
As I said, pixie, there's more to this than a simple error. It should never have happened but mistakes are made. But it was dealt with appallingly, without a hint of an apology and it was simply seen that the patient could simply return another day with no regard for their time. My local health authority seems staffed by people who believe their patients have little else to do but to roam all over the district in order to comply with their systems and administration. It's a complete shambles and I'm not surprised people lose their rag from time to time.
I think I'll leave it there. My question was more to do with the collective ineptitude of the NHS rather than my relative's behaviour (the ineptitude having occurred prior to her reaction).
It wasn't the wrong person.
//And she will have to fill in about 15 forms, about why she went against guidelines.//
Not the patient's fault.
As I said, pixie, there's more to this than a simple error. It should never have happened but mistakes are made. But it was dealt with appallingly, without a hint of an apology and it was simply seen that the patient could simply return another day with no regard for their time. My local health authority seems staffed by people who believe their patients have little else to do but to roam all over the district in order to comply with their systems and administration. It's a complete shambles and I'm not surprised people lose their rag from time to time.
I think I'll leave it there. My question was more to do with the collective ineptitude of the NHS rather than my relative's behaviour (the ineptitude having occurred prior to her reaction).
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