Quizzes & Puzzles23 mins ago
I Just Don't Get It Do You
This year Royal mail got fined a wopping 5.6 million for failing to meet first and second class delivery targets. The regulater said it had caused considerable harm to its customers.
Ok, so I've just seen that RM are now looking to increase first and second class stamps by around 25% and who knows what else they have in mind.
My question would now be, who's really going to be paying the fine? well it looks very much like the public with the increases that RM have in mind. It appears that the regulater has caused more considerable harm to customer, have they not?
My other question is, RM is a business is it not, but they appear to be the only business in my mind that gets fined for inflicting considerable harm to its customer, (as the regulater puts it) There are many big companies that inflict such harm on their customers British Gas springs to mind, also the RAC, the AA,the latter three just a small example. No such action that I see is ever taken to correct their poor services. Any thoughts? or am I wrong in any way in my thoughts? Oh, where does the 5.6 million go too?
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Ann, competition normally helps keep compaines on their toes and put more effort into looking after the customes they have, and hope to get. But I've seen other big businesses who have competition continue to treat customers in much the same way as the regulator accuses RM of. The 5.6 million should go back to the customer, instead, who knows? does anyone know?