ChatterBank0 min ago
A Word To The Wise...
2 Answers
...for O2 customers.
Just had a run-in with O2 which has been resolved to my satisfaction.
Received a text from them yesterday to say that I now had a 'bundle' comprising 5000 texts, 3000 minutes of calls and 10gb of data, all to be used by 17th October. For this they deducted £25 from my balance.
I complained on 4 grounds:
1. I did not request this
2. I calculate that to send 5000 texts would take me 400 years
3 Even I cannot talk for 50 hours
4 I don't have a smart phone so data is no use to me.
I rang them, and to my utter surprise got straight through. I couldn't understand the full explanation, as is usual when you ring Asian call centres, but it appears that my credit balance was so high that I qualified for the deal.
Anyway, the status quo has been restored and I now have my £25 back.
Just be aware of what can happen behind the scenes.
Just had a run-in with O2 which has been resolved to my satisfaction.
Received a text from them yesterday to say that I now had a 'bundle' comprising 5000 texts, 3000 minutes of calls and 10gb of data, all to be used by 17th October. For this they deducted £25 from my balance.
I complained on 4 grounds:
1. I did not request this
2. I calculate that to send 5000 texts would take me 400 years
3 Even I cannot talk for 50 hours
4 I don't have a smart phone so data is no use to me.
I rang them, and to my utter surprise got straight through. I couldn't understand the full explanation, as is usual when you ring Asian call centres, but it appears that my credit balance was so high that I qualified for the deal.
Anyway, the status quo has been restored and I now have my £25 back.
Just be aware of what can happen behind the scenes.
Answers
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What gets me is that I have been with 02 PAYG for 15 years and never had a problem. I rarely use my mobile unless I am out and need to ring a taxi, which is not often. Also it is not a smart phone so data would be useless. Obviously vigilance is the watchword but I am disappointed that this has come from what I hitherto considered a reputable company.
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