Easyjet Check In Issues

[piggynose]

My flight isn´t til next thursday, I´ve tried to check in using my easyjet app, with no joy, they said my passport number wasn´t right. I tried again with my laptop with the same result.
so they said they needed extra information, eg all my personal data, then once again my passport number was rejected!!
any advice would be appreciated, i am expecting to make an expensive phonecall to the customer care, is there an alternative?

[Bobbisox1]

Have you rang them Piggynose?

tel:[phone]

[TheDevil]

It may sound a bit rude to suggest, but are you sure that all the information you entered was correct? I would double check. I have always found the easyjet system very efficient.

[TheDevil]

IE, are you sure the passport is in date, are you sure you're entering the right passport number, are you sure that the passenger name patches the name on the passport?

Double check everything.

[malagabob]

I’d double check,look at the number your entering.
Is it a new passport you haven’t booked with before.
Passports have a long number. Some that are there aren’t your actual passport number.And are not required
Is it a stored number on the Easyjet site you’ve used before/ haven’t had an issue with on past bookings.

[piggynose]

the last time i flew with Easyjet was about 10years ago.
i´ve gone over all my details, and double checked. the trouble is if i keep trying to check in i could get blocked.

[Bobbisox1]

Ring them on the number I gave you then

[piggynose]

melagabob, youre not implying that easyjet have my old passport number somewhere in their database, so wont recognise my new passport number?

[piggynose]

bobbisox, i would be nice to have an idea of how much the call is going to cost, because i will calling from a spanish mobile.

[237SJ]

Is this the API you''re trying to add?

[piggynose]

API?

[237SJ]

Advance Passenger Information. Are you adding it through Manage My Booking?

[CrapAtCryptics]

I always thought you could only checkin up to 24 hours before the flight.

[sunny-dave]

03 numbers are the same as any 01 or 02 UK number - the cost will be the same as ringing any UK landline.

If you are 'roaming' in the UK with your Spansih mobile it will cost the same as any call to a Spanish landline (or be included in any 'bundle' of minutes).

[piggynose]

237sj. yes
CAC.. easyjet say you can check in 30 days before departure.

[Toorak]

You can check in up to 30 days ahead with easyjet

[piggynose]

sunnydave.. i haven´t got a roaming set up in my phone

[sunny-dave]

Are you currently in the UK or Spain?

[calmck]

As your last flight was 10 years ago I would re=enter all personal details with new passport number

[piggynose]

firstly im in the uk
secondly calmck are you saying i should register with easyjet?

[237SJ]

If you don`t want to pay for the phone call, why don't you find some free wifi and use their live chat over the internet?