Hi all,
I had a very short conversation with the lady at H.O. marketing,( as she had to go into another meeting with her boss) she said they have had quite a few complaints about the crosswords, she asked if we could be patient with them, as they are contracted to use the current compiler until December, but are hoping to change compiler from January, she said that she would put me in touch with the new compiler to allow me to express our concerns in the hope they will be able to avoid these mistakes in the future, also the suggestion that rather than void the whole crossword when there is an error, to just void that clue and award a winner for a correctly completed grid minus the answer, she agreed that is something they could do if that is what everyone wanted rather than awarding 2 winners the following week.