Our water bill came recently and there is a chunk on it about paying for disposal of surface water. All the water from our roofs (fore and aft) goes into water butts tapped into the downpipes, not straight out onto the road or garden. I thought it worth contacting the water board to tell them this. They asked me to send them some photos and what we use the water for - and yay! They've just written to tell me that I'm going to get a rebate of £25 off my water bill - result!
Yes I do, and I had the hugest rat in it last year - came back from holland & found the damn thing floating on the top. Freaked me out that much, my water butt has gone from being a most beloved thing to an object of trepidation....
Yes, I know what you meant - but you are 35 years behind the times!
Unfortunately, the water company won't backdate your claim more than one year...so no claiming since you moved in!