Google Play

[julie49]

Help. I bought a google play voucher, followed the instructions and put the number in, I have a google account but it said I have to have a google wallet, went on to play store but the google wallet was american, I have not a clue what to do now, cant find a e-mail address to ask for help. does anybody know what to do. thank you. julie49.

[hc4361]

Did you get a screen like this?
https://play.google.com/store?code&payload

[julie49]

yes i got that up and tried to redeem the voucher but it said it was invalid

[hc4361]

Very strange. Where did you buy the voucher from?

[hc4361]

Try this:
https://support.google.com/googleplay/troubleshooter/3422617?hl=en-GB