Not a programme I would normally watch but caught it late last night. I know our ambulance service is stretched to the limit at times and now I know why. "I have an eyelash stuck in my eye" "I have an ingrown toenail and I'm in agony with it" "I don't know where I am and I need to get home"
I've no idea how the guys and gals on the lines managed to keep their cool and stay so professional. Hats off to them.