Royal Mail

[Barsel]

Anybody having problems with their post at the moment? A card was posted to me on Nov 4th 2nd class. When it didn't arrive, another card was sent 1st class on 10th Nov. Both cards arrived yesterday (12th) . Three cards were posted at the same time on Nov 4th all with 1st class stamps. Two arrived the next day and the other one arrived 2 days later. I've just phoned the Royal Mail and the waiting time to speak to someone is 40 mins. I have a feeling they will blame it on the Covid like most companies are at the moment, but I wondered if any abers have made a complaint and what the outcome was.

[gingejbee]

On the odd occasion that we've had delivery problems/delays, it's been down to staffing at the local delivery office - they just don't have enough people to cope when staff are off sick or on leave. In the past, we've had only two or three deliveries per week..although they make a special effort when "tracked" post is involved.

[calmck]

I have lots of packages from Amazon etc sent this way. I created an on line account and get informed when a package or letter is due to be delivered and have set up delivery preferences. Never had a problem!

[iluvmargie]

Yes, I've had delay problems with Royal Mail for months now. It is definitely down to the virus because I have a friend whose brother is a postman and he has told him that illness and time off due to covid is causing all the delays. I don't worry about it now because I know I'll get my mail eventually.

[Bobbisox1]

None here at the moment thankfully

[agchristie]

ILM is correct.I doubt whether much joy will be had from complaining but if more folk raise the issue then u never know.

[Barsel]

I thought it could be down to posties being off work, although I'm not sure why it took 8 days for a card to be delivered.

[emmie]

i never know when going to get anything in the post, despite being told stuff, cards etc were sent. Our postal service is mostly pot luck, or that's how it seems to me.

[iluvmargie]

Well if posties are off sick, then maybe sorting staff are as well. I had a parcel recently sent first class from a friend, took almost a week, but normally comes next day. I'm sure when all this is over normal service will resume.

[Barsel]

I think we should all post our Christmas cards a lot earlier this year, if we're sending any.

[teacake44]

Is it really a big deal? you've had the mail, have you not. If you hadn't then i could understand you waiting 40mins to speak to someone.

[iluvmargie]

Oh yes I definitely agree about the Christmas cards (although I don't send many). Teacake is right though.

[Barsel]

teacake44 I didn't wait 40 mins to talk to someone, I said that was the waiting time. Of course it can be a big deal. If it had been a letter for me to attend an appointment and it arrived a week late and I missed the appointment then yes. Even receiving a birthday card 8 days after your birthday is also a big deal to me too.

[iluvmargie]

^ Fair enough, sorry for agreeing with him/her.

[teacake44]

Well sorry but if you think the RM that's a massive operation is always going to run to perfection all the time every time, then you may have a few more disappointment's to come. As for hospital appointments they are collected from the hospital in sack fulls and give top priority.

[gingejbee]

^ They may well be collected by the "sack fulls", but once out of the sacks at the Collecting Office and into the usual postal system, nobody will know that they contain important appointment details.

[haras2]

I posted a card to my son in London second class on Wednesday to make sure it was there for his birthday
tomorrow
It arrived yesterday morning
I think the postal service is a bit of a mixed bag at the moment

[diddlydo]

We know from recent personal experience that anything allegedly posted in a hospital takes for ever and a day - or 10 - to arrive. Leaving that aside postal deiveries have been completely random around here for months and yet on Wednesdays without fail we get all the un-named junk "delivered by your postman".

[teacake44]

13.50, All mail from hospitals are marked NHS, do you not think by now that the RM knows by now that such marked mail is important. If it came from the same hospital in drips and drabs rather than sackfuls ( altogether) there would be more chance of it going astray, it all goes in the system in one, so less chance of being lost. The NHS is a big customer of the RM mail also, so even less chance of it being screwed up.

[Barsel]

teacake44 where in my post have I mentioned hospital appointments? I get lots of appointments that are not for the hospital and not marked NHS.

[teacake44]

I think you may be just nit picking now :0) lots of emailing and texting goes on for lots of appointments now , don't they?? Even hospitals as a back up to the mail.