mail order problem

[lozzer50]

i made an order with studio 24 and was given a date for delivery in 2nd November. i received email today saying that order will not be delivered before 7th dec which is too late. i have tried to cancel but they keep emailing me saying i cant cancel the order and that i will need to return it. I have also told that i wish to stop my account with them as this is not the first problem with this outfit. I rung to speak to someone but they were less than useless.
What are my rights as to cancelling ?
TIA
Loz

[hc4361]

If the goods have not been personalised in any way you have the right to cancel before delivery; refuse to accept the delivery; return the item after delivery under the Direct Selling Regs.

[lozzer50]

thanks hc

[tonywiltshire]

As hc says you should rely upon the The Consumer Protection (distance selling) regulations 2000, study these regulations and if they are appropriate remind the supplier of their responsibilities.
They have a maximum of 30 days to deliver, if a delivery date is not provided, but it has and the 2 Nov was acceptable and the 7 Dec is not; cancel the contract in a permanent form under the DSR 2000, if they were found to be appropriate.

[lozzer50]

these answers helped me thank you, i have contacted the company quoted the regs and hey presto they will cancel the order!!
AB is awesome !