Second Hand Goods Sold As New

[chessington]

I recently purchased a PC from a catalogue, when I opened it there was a letter from a customer saying about why she returned the product as it didn't have a CD drive, is this a case for trading standards? I rang the company concerned and told them, I was meant to get a phone call from "Customer Excellence" last week, no call has been recieved, Are companies too big these days to even care, I have been sold a brand new Item that has clearly gone to someone else before me, i would have thought I would of got the call ASAP

[Maydup]

Did you order a PC with a CD drive?

[EcclesCake]

Assuming it hasn't been used I'm not sure what the problem is.

If you return an unworn jumper to M&S it goes back on the shelf.

[bravejordy]

To be fair, I can fully understand chessington's concern. If it were me I'd be livid. If there's a letter from the previous recipient in with the computer then it obviously hasn't been checked by the catalogue firm on its return, so for all they knew, it could've contained bricks or anything! It's always been my understanding that if you return something such as a computer, it then has to be sold as a customer return and not as brand new.

[woofgang]

jordy, I don't think there is any law about UNUSED goods.

[Prudie]

I also understand chessington's concern. Agreed an unused jumper wouldn't bother me but it seems unlikely the previous customer just opened the box, didn't switch it on and immediately noticed there was no CD drive and packed it up. More likely started it up and goodness knows what else.With a PC I'd expect it to be brand new and in this instance I'd bang on until I got a response.

[kjn2]

I would insist on a full refund or a good reduction in price (if you are happy to keep it).At the end of the day you paid for a new machine and you do not seem to have got this. Even if the previous person just opened the box and looked then realised it did not have a CD drive it is still a customer return in my eyes.

[chessington]

thanks for your replies, I will not let it rest with the company, It all looked brand new etc and I would not have known any different if the letter had not been in there, at least it wasn't ebay where I brought a brand new mp3 player (samsung) and it was full of the sellers pics and music etc and was passworded and I had to google how to bypass this.
I am going to try and get some money off the PC, they are actually lucky I have not gone to trading standards YET.
Also a Jumper is a bit different from a PC!!
Thanks again everyone

[chessington]

It is a Chromebook and does not have a CD drive, I knew that but the woman who ordered it before me didn't know if going by her letter

[silliemillie]

It's not Ar**s is it? My son bought a PC from them and when he got it home inside the new box was a very old, scratched and obviously used PC.

Can only imagine someone must have swoped their old one for the new one and sealed it back up again, maybe staff or another customer.

[hc4361]

Have you turned it on? I there any evidence it has been used?

[Maydup]

I don't Think this is necessarily a second hand PC but one returned by a customer who had ordered one with a CD drive.

Eg red jumper returned when sent in place of a green one. Doesn't make it second hand, just wrongly packaged.

If its what you wanted then good to go. Unless it has been used and is faulty of course which is a different matter.

[silliemillie]

I don't think 'customer returns' can be passed off as new, most big Companies bundle these together and sell them by the pallet as customer returns, a friend of men used to buy these.

They can be anything from 'customer didn't like it, changed their mind' right up to seriously faulty.

[hc4361]

"The Trades Descriptions Act and the Sale of Goods Act both say that goods have to be as described. Therefore for a product to be called "new" there should have been no transfer to anyone else between the shop and the purchaser. "Even if something is bought and then brought back the next day it is still second-hand," said a spokeswoman for the Department of Trade and Industry."

http://www.independent.co.uk/news/consumers-warned-over-used-goods-sold-as-new-1345914.html

[millerxxx]

why buy on line plenty computors shops about

[Baby_Sham]

I'd be pretty pissed too. You pay for something which has been described as 'new', and it's second hand, therefore you should be paying second hand price - it's irrelevant how long the other person had it for.
Ask for a refund and go somewhere else.

Also, make sure they foot the bill for you having to return it.