ChatterBank0 min ago
Appliances Online
14 Answers
Brought a washing machine from appliances online, as mine had broken down yet again. Loads of washing everywhere as I have a lot living at home with me. Anyway, paid extra for delivery time slot, reconnection, disconnection and taking away my old machine.
Well there was a problem, he first said the kitchen had been built around the washing machine, (which it hadnt) then said he had fitted it best he could, but I really needed a whole cut in my kitchen cupboard as the tube wasnt fitting very well and there was a drip. It was only a slight drip, but I needed a whole cut in my cupboard for the tube to go threw. I could use the machine, but would have to make sure I caught the drips in a container.
Anyway, he had a unpleasant manner from first to last (not friendly) - dare I suggest he should take the machine away !!! When I got home from the school run - it is dripping so badly I have had to turn the water connection off altogether.
I cant use it at all, and I have had two other machines fitted in the exact spot with absolutely no problem at all. The kitchen was done about 10 years ago.
What should I do now ? I dont feel very happy at all. What would you do ? Ps havent got a handy hubby who can cut the whole in the cupboard and then reconnect the new machine - thats why I paid to get it done in the first place.
Well there was a problem, he first said the kitchen had been built around the washing machine, (which it hadnt) then said he had fitted it best he could, but I really needed a whole cut in my kitchen cupboard as the tube wasnt fitting very well and there was a drip. It was only a slight drip, but I needed a whole cut in my cupboard for the tube to go threw. I could use the machine, but would have to make sure I caught the drips in a container.
Anyway, he had a unpleasant manner from first to last (not friendly) - dare I suggest he should take the machine away !!! When I got home from the school run - it is dripping so badly I have had to turn the water connection off altogether.
I cant use it at all, and I have had two other machines fitted in the exact spot with absolutely no problem at all. The kitchen was done about 10 years ago.
What should I do now ? I dont feel very happy at all. What would you do ? Ps havent got a handy hubby who can cut the whole in the cupboard and then reconnect the new machine - thats why I paid to get it done in the first place.
Answers
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Simply tell AO.com that you've paid for proper fitting and that you've previously had washing machines fitted in exactly the same position without any problems.
Just because someone says that it's your kitchen that's at fault doesn't make it true!!!
Simply tell AO.com that you've paid for proper fitting and that you've previously had washing machines fitted in exactly the same position without any problems.
Just because someone says that it's your kitchen that's at fault doesn't make it true!!!
Well spent nearly all evening on the phone to Appliances Online, being passed from person to person. They eventually agreed they would pay for someone to come out and cut a hole into my cupboard and fit the washing machine hose through the hole. Whatever the cost, I should send the invoice to them and they would pay it.
So today a very nice man from Checkatrade.com came out - no hole needed to be cut at all. The washer was put on wrong by the AO man and the chap from Checkatrade sorted it out in just a few minutes for £20.
No impressed with AO at all
So today a very nice man from Checkatrade.com came out - no hole needed to be cut at all. The washer was put on wrong by the AO man and the chap from Checkatrade sorted it out in just a few minutes for £20.
No impressed with AO at all