What Do People Think Of Tescos

[gordiescotland1]

Tescos have had another fall in profit this does not really surprise me as I find the staff rude and unhelpful generally with a bad attitude and are not interested at all in what their customers want only in 100% profit. Pride comes before a fall.
http://www.theguardian.com/business/2014/jul/21/tesco-boss-philip-clarke-quits-profits-warning

[woofgang]

My local Tesco is fine, helpful staff, clean, well stocked.

[Zacs-Master]

Yep, mine too. Did you know that the company name is made up from the founders wife's names TESsa COhen?

[Daffy6543]

Our nearest Tesco is in Blackpool, so some distance away. We only use them for online shopping.

[vakayu]

They always used to do a summer club exchange in the summer but no sign of it this year.Maybe this is one of the cutbacks scrapped because of fall in profits?

[Mamyalynne]

I am very fortunate, I rarely get bad service in shops and supermarkets.


Tesco is a long way from me but do use them online and have had no issues.

[EcclesCake]

On the very rare occasions I have ventured into Tesco I have found it a very underwhelming experience.

Waitrose is my preferred supermarket.

[vulcan42]

I have no problems with the staff, what annoys me are the waste cardboard trolleys parked on one corner and a restocking trolley parked on the other.I seem to spend my time waiting for flotilla's of shopping trolleys to pass me by.

[retrocop]

Much better than Sainsburys in my locale IMO.

[Lie-in King]

Nothing wrong with the service at my local branch & am very happy with the online deliveries as well.

Zacs- sorry, but the name comes from the initials of a tea supplier & the founder's surname -

"...The Tesco name first appeared in 1924, after Cohen purchased a shipment of tea from T. E. Stockwell and combined those initials with the first two letters of his surname..." (from Wikipedia)

[Baldric]

Seem to remember a while back you posted that you found Tesco Staff not at all grateful If you go in with that attitude I'm not in the least bit surprised you get a negative feedback!

[Svejk]

Zacs-Master Yep, mine too. Did you know that the company name is made up from the founders wife's names TESsa COhen? ///

no it ain't, lol.

[ummmm]

In my experience Teso have always been helpful. They even try to help when they haven't got a clue....

[Zacs-Master]

L-I-K. bu tit was on BBC Radio 2.....It MUST be true! (thanks for the correction).

[boxtops]

Absolutely no problem with our Tesco, I used to go there every week until Morrisons opened over the road. I still go back about once a month, but it's a 20 minute drive so less convenient than Mozzies.

Tesco staff are helpful and friendly here. My only whinge is that before 9am, there are not enough tills open.

Sounds as if your branch could do with some customer feedback, gordie (and I must admit I go on line on the website shown on the till receipts, and DO give them feedback).

[Zeuhl]

/bu tit was on BBC Radio 2.....It MUST be true!/

LOL zacs

it is alarming that Radio 2 allows 'factoids' to be selected and broadcast by an apparently brainless moron; Steve Wright

and for a more 'intellectual' programme, field one of the most stupid and witless people i have ever met; Jeremy Vine
Even his brother makes more sense than him - and he says stupid things for a living.

isn't showbiz great? :-)

[Zacs-Master]

Zeuhl, (love the comments) It was on the Jezza Vine programme!

[jomifl]

More than 1 is too much. So I'll settle for tesco.

[Lie-in King]

Zeuhl - completely agree re Wright & Vine, muppets both! :-)

Apologies to gordie for changing the tack of the thread - I'll stop now!

[woofgang]

You know what they say.....you always take your attitude with you...if you find bad attitude in a shop, maybe you took it in with you.

[New Judge]

Tesco's have lost the plot.

I have three branches near me - a Tesco "Extra", a normal Tesco and a Tesco "Express". Time and again the two larger stores are out of basic stuff - tea, coffee, rice, tinned foods, various frozen foods. Space given to what they do stock is sometimes pitiful and it is obvious that their priorities are wrong. You can rarely make two trips and be sure of the same list of basic goods all being available. They boast of carrying 40,000 lines. Well that may be so, but it's of little use if 20,000 of them are out of stock. Over the past couple of years the normal size branch that I use has given over about 30% of its space to clothes, TVs, toys and gardening equipment. They simply don't have the room and their Tesco Extra store (which is three times the size and has the space for such goods) is less than three miles away. The result is that the store is always short on various items. The outcome for me (and no doubt thousands of others) is that whereas I used to do almost all my shopping in Tesco I now shop around and only go to Tescos occasionally.

Bryan Roberts, retail analyst at Kantar Retail told the BBC: "Philip Clarke inherited a troubled business that had not seen enough investment in the UK and also featured misguided overseas expansion. The remark about overseas expansion is certainly true. But I would suggest that the UK investment has been sufficient but just wrongly used. Tescos are essentially grocers and people do not choose them to buy clothes or a new TV. Those high value goods are not the sort of thing people pop into their trolleys whilst getting the weekly shop.

Of the new man, it is said "Dave Lewis brings a wealth of international consumer experience and expertise in change management, business strategy, brand management and customer development." Tesco does not need all those skills. What they need are a few experienced stock controllers who understand why people go to their stores and make sure they have the goods they want all the time.