Ebay

[Suetheramble]

I had an item for sale on ebay with a buy it now price. A person has purchased the item and after purchase sent me a message listing his stipulations which are unacceptable to me. No payment has been received.
I have replied I do not wish to deal with him but would like to re-list the item and recover any charges ebay has made.
Is there anybody out there who can tell me how to do this - I am not a whizz on computers?
Thank you

[Suetheramble]

I have checked and this person has paid - how do I refund?

[factor-fiction]

If he has paid can't you just tell him you don't accept his stipulations and then post it off. I suppose he may return it saying it's faulty or something but that's a risk with any sale

[TWR]

Get the ebay item number & then the sellers ID, go to your account & send money, look up the sellers ID then send the money.

[Retrochic]

Firstly he has made a contract to buy the item from you as it was posted in the description -he can't make stipulations -its like you going into a shop, buying an item then demanding they deliver it free or give you a discount. Secondly he has paid you so you are under contract to supply him with the item as it was described and under the terms posted in the listing regarding postage etc.
So there are a few ways you can deal with this: mail out the item as you have been paid and hope he was 'trying it on' with 'stipulations' . Second option: email him through Ebay and cancel the transaction as the item has been 'damaged' and refund him through PayPal -Ebay will refund you final value fee. Personally I would mail the item off -I have an EBay shop and sell around 80-100 items a month and see this 'trying it on' quite frequently usually with 'newbies' . Best to just mail it out -he's paid for it and for the moment EBay will be on his side -but make sure you message him through Ebay in case he subsequently tries to blackmail you with negative feedback threats.

[Retrochic]

TWR it really is very unhelpful posting incorrect advice -you can't refund through your Ebay account you have to go to your PAYPAL account, find the transaction and click the 'refund' button -you can then either refund in full or give a partial refund.

[follyfancier]

also make sure that you have taken photos of every angle to prove the condition before you post it

[Kathyan]

And don't forget to send it recorded or tracked.

[Retrochic]

good point folly -I had someone try it on before Xmas -said an item had arrived with a chip in it so wanted a partial refund. Luckily I take loads of pics and sent them proof it was not chipped when it was sent and informed them they could return the item for a full refund -I heard no more from them. I reported them to EBay too, in case they gave negative feedback.

[EDDIE51]

There is an option to cancel a transaction. One valid reason for this is '' buyer and seller unable to agree terms'' it is on a drop down under 'cancel a transaction' which is under 'solve a problem' on the sale listing. Do this and eBay will automatically cancel the sale and refund the buyer.

[TWR]

That's what I meant Retro.

[Retrochic]

TWR you must not refund using the 'send money' button as if you do that PayPal will not recognize it as a refund and will not refund you their fee. Also it will not flag up as a refund on Ebay so you will not get your final value fee refunded by Ebay. You go to your 'recent transactions' on Paypal, choose the person you wish to refund,click the 'refund' button -it will give you a choice of partial or full refund, put in the amount and click send. You will then got a message saying how much has been refunded and how much Paypal has refunded you of their fee. When you go back to Ebay it will have an icon next to the item with either the £ sign greyed out (full refund) or partially greyed out (partial refund)

[cupotee2]

DON'Y TRUST EBAY. They are always on the side of the buyer.

I sold an item last November in perfect condition. 2 days after it arrived my guess is the buyer changed her mind but told me there was a mark that hadn't been on my description. I asked for a photo but she didn't send one but complained to ebay I was being unhelpful

Short story ebay believed here, she was then free to return the good for which I have to pay posted of several £ssss. as well as return the fee.

I did all I could to contact ebay, left messages, spent over an hour on the phone did chat conversations but got nowhere.

When the goods arrived back with me they are not marked in any way.

My guess is buyer had changed her mind or not what she wanted.

I closed my ebay account.

Good luck with your buyer Suetheramble

[TWR]

I was too quick with my answer Retro, I usually refund on the postage in the way you say.

[Retrochic]

Always on the side of the buyer,not exactly true. IN your situation cupid, if you had taken pictures of the item before posting and could prove the item was not marked then they may have done something. You have to follow distance selling rules when selling on EBay even private sellers -you have to offer refunds and return postage if an item is faulty or not as described, but not postage if buyer just changes mind. This is how buyers get around the rules and its up to the sellers to be one step ahead if possible.

[Old_Geezer]

I have always been a buyer there and never a seller and they have never been on my side. Indeed I have a couple of incidents where I lost out (one heavily) because they were on the side of the con artist seller and made life as difficult as they dared to get any help at all. Granted that was some time ago now but I can not believe they have gained a good moral stance in the meantime, bitten once too often to be fooled again..

[EDDIE51]

cupotee, I have to agree with 'Retrochic' I had the same situation I sold a camera Lens , the buyer said there was a crack in the glass and asked for a 50% refund. I knew there was no crack and had detailed close up photos of the item, I told the buyer that I had the photos but he reported me to eBay .
I emailed the photos to eBay and they upheld my side of the story cancelled his complaint and removed the negative feedback he had left me.

[Suetheramble]

One of the stipulations was he must receive the parcel by Monday ( email received Friday evening) or he would return the item when he got back from holiday.
In the ad. I clearly stated 2nd class post and the buyer made no offer to pay extra postage. Deadline has now been missed - I do not wish to deal with this person.
I suppose the law of contract suggests that as I have not agreed to his terms there is no contract.
The later statement is really a matter of interest I am going to try and return the money; can't really see what action he could take

[Suetheramble]

PS Thank you for all your help

[Retrochic]

Sue -The worse thing he can do is give you bad feedback and it depends whether or not you value your 100% feedback score (if indeed you have a 100%) . This is what you need to do -go to PayPal and refund the money by finding the transaction and clicking 'refund'.
Next go to Ebay and do the following:

Go to My eBay then your Sold list and locate the item.
In the 'More actions' drop-down menu, select 'Cancel this order'.
Choose a reason for the cancellation and follow the on-screen instructions.
You will get a final value fee credit when the cancellation is completed.

[Retrochic]

PS -when you have to choose 'reason for cancellation choose the reason ' The buyer and I mutually agree to cancel'