Non Delivery

[dieseldick]

i orderred an item off ebay, it was sent tracked, myhermes driver said he delivered it 3 days ago but he/she is a liar , it was not delivered to me ( personally ) or even to my apt.

indeed myhermes deliver a parcel say twice every month on average but they didnt dliver this one.

spoke and sent emails to myhermes customer support but all i get is ( get back to the shipper )

who is the " shipper "? the seller from ebay ? why tell me to contact them , the seller provided tracked parcel and indeed the parcel was tracked to myhermes depot.

what can be done here ?

[Islay]

Ask Hermes for proof of delivery. If they have left it then perhaps it has been pinched. How do you know they are telling lies?

[mikey4444]

Raise a non-delivery dispute with Ebay.

[fiction-factory]

Ye, I think the matter is for the seller to sort out with hermes

[hc4361]

The seller has the contract with Hermes, not you. It is for the seller to sort out, and if it isn't he should send another one or give you a full refund.

[mikey4444]

Are Hermes parcels not tracked ?

Do they require a signature on arrival ?

[hc4361]

DD has said it was sent tracked, mikey

[fiction-factory]

Sometimes the delivery people just scribble a signature

[Messalina]

Hermes will only deal with the person or company who sent the parcel not the recipient. I try not to use them.

[dieseldick]

have emailed hermes twice in 2 days ( no reply as yet ) told them that i didnt recieve parcel. seller on ebay states parcel was recieved and a signature was taken , lol lies and they have been caught out , why ? because on first original email hemres said driver threw parcel up to my window ( i live on upper apartment with balcony) then ebay seller comes back to me and states there was a signature given. will raise it to management in myhermes/complaints dept

[fiction-factory]

I would take the advice of people on here and leave it for ebay to sort out with the seller. Just file a complaint with ebay and ask for a refund. Or maybe try paypal

[hc4361]

Do you read the replies to your threads? Hermes will not deal with you as you are not their client - the seller is.

Let eBay deal with it - you will either get the item or a full refund

[dieseldick]

this is the reply i got from ebay -

Customer Service has made a final decision.
The seller provided tracking information that shows the item was delivered to your address.
Final decision:
A refund won't be issued for this case.

this is the 3-4th item that has went missing in about 5 years since i have been buying from ebay. i have a 5 star rating . so the driver said he delivered it and everything is ok . we all know that some of these drivers see a shoe box sized parcel and steal it or even throw it at your doorstep without a signature or scribble a signature themselves but there seems little protection for the buyers !!

[Zacs-Master]

Seems reasonable for them to supply you with the tracking info or at least who signed the POD.

[hc4361]

How much was the item?
Has the seller provided you with a copy of the signed for receipt?
How did you pay?

[dieseldick]

i paid via paypal
item was shoes £29.99
seller did not provide me with any signature or anything

[hc4361]

Email the seller and ask for a copy of the proof of delivery.
If you get no reply after 5 days send a registered letter.

[dieseldick]

ok thanks but what will that do ? send registered letter ?