ChatterBank2 mins ago
"Admininistration fees" on a warranty repair
1 Answers
A PC component I bought a while back has malfunctioned. I contacted the manufacturer to find out about getting it repaired under warranty.
They are asking me to pay the postage costs of sending the card to them, which I am happy to do, but they are also asking for a �25 "administration fee".
Is this allowed? Is it standard procedure?
The fact that the component malfunctioned was an inconvenience to me, but I'm having to pay them for it!
I haven't read the small print of the warranty information so will do when I get in from work.
I thought this was bloody cheeky of them!
They are asking me to pay the postage costs of sending the card to them, which I am happy to do, but they are also asking for a �25 "administration fee".
Is this allowed? Is it standard procedure?
The fact that the component malfunctioned was an inconvenience to me, but I'm having to pay them for it!
I haven't read the small print of the warranty information so will do when I get in from work.
I thought this was bloody cheeky of them!
Answers
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