DeLonghi

[belletinker]

Has anyone any experience with Delonghi customer services? I left 3 messages on their website and they never acknowledged or responded to them. I have now written to the company and waiting for a reply. All I need is a drain hose for my deep fat fryer but cannot get one anywhere!

[Ammy]

I had a completely different experience! I had a heater that I got from Argos which broke down after just over a year. I rang DeLonghi, got through first time. When I explained the problem to the lady she asked for the number on the back of the heater and then asked me to send them the sticker on the back of it. She said I would then be sent a replacement heater within 21 days of sending them the sticker. A few days later a brand spanking new (upgraded) heater arrived on my doorstep, leaving me a warm and happy bunny.

I think maybe the solution is to actually phone them. Having worked in customer service myself, I have to say you're under far more pressure to resolve issues for customers actually at the other end of the phone. Plus its very easy to say that you haven't actually recieved a letter/email! At least with an phone call you can be sure of getting through and get the name of the person dealing with your request.

[lady_p_gold]

If ever I have any trouble with a company I just find out the name if possible or write to the Managing Director marked Private and Confidential. Obviously it is then passed on to another person but it is always then dealt with naturally, as they do not want to upset the boss !