Amazon Complaining.

[allenlondon]

Sent whisky to my old comrade (he's 85 now) via Amazon. Delivery driver demanded to see his ID (he's eighty-five, and looks it!), shouting that he was going to 'take it back if no ID', and that it had to be 'driving licence'!

Now, as it happens my old (British Army veteran) pal still has a licence, and produced it, and the stroppy driver thrust my mate's gift into his arms and went off, huffing.

Tried complaining to Amazon. Might as well have spat in the wind. No real apology, comment on 'Chat' 'Well, if it really happened, that's not good enough'(!)

Is there any way of complaining to Amazon via post? They seem to have shut their emails down (using covid-19 as an excuse - ain't it great, it's an excuse for everything!) - and you HAVE to go through 'chat', which is basically you saying what's wrong, they not really reading it, and good night.

A.

[bednobs]

the problem is amazons position on asking for ID is completely irrelevant - it's part of their policies andyou had the choice not to get it from them if you didn't like it

[barry1010]

It's not their policy, it's the law.

[sherrardk]

It clearly states on the tracking information that ID will be required so you should take the lion’s share of the blame for not preparing your friend for this fact.

[Mamyalynne]

Being asked for ID at times does seem ridiculous but organisations have to prove they are following the rules or they get sanctioned.

I recall walking into the bank and being greeted by name and asked about how my children were etc then the instant I tried to withdraw mt money I was asked for ID.

It happens.

[maggiebee]

Afraid this is not the driver's decision. If Amazon says ID must be shown then it must be. I'm in my 70s and had to produce ID for delivery of a Stanley knife to prove I was over 18.

[allenlondon]

Yes, I suppose they were Only Obeying Orders (which seems vaguely familiar).

[Tilly2]

Email Jeff Bezos, the boss.

[gingejbee]

No doubt there would be complaints if a knife was delivered to a 16 year-old without any checks...sometimes organisations like Amazon just can't win.

[douglas9401]

It's an absolute scunner when a thread goes in the opposite direction than what you expect, innit. :-)

[Mamyalynne]

At 66 I won't order age restricted products online as like many I have no photo ID.

I get a family member to take delivery.

[THECORBYLOON]

"My pal is 85. He looks 85. No-one but a complete idiot would ask him”Are you over 18”?"

On Amazon, I put Whisky in the search box and clicked on the first product I found. Scrolling down the details, it clearly states, "Age Verification Required on Delivery: This product is not for sale to people under the age of 18. Proof of age and a signature will be required on delivery.  See Details"

Clicking on details shows, "We take our responsibility in relation to the sale of age restricted items extremely seriously. Valid photographic ID and a signature of the recipient will be required upon delivery for all customers. "

Some might say, "No-one but a complete idiot would query why the driver asked for photo-id."

[Prudie]

I'd look on my amazon account at the tracking info if its still there - amazon don't just use their own drivers, I get amazon deliveries via Royal Mail, DPD, Hermes, all sorts. Surely your complaint sits with the delivery company (which of course may still be amazon).

[pixie374]

It is only the last few months they have been this strict about it. I clearly look over 18, but they have to record DoB or ID at least.

[gingejbee]

^^^all my Amazon deliveries are by Amazon logistics, complete with minute-by-minute tracking. Probably because of Prime subscription.

[allenlondon]

Since when have the likes of Amazon been able to make laws?

And why are so many on here apparently frightened of saying boo to them?

[pixie374]

They can't make laws, they have to follow them. They can't record "clearly wrinkly" in their apps :-)

[sanmac]

Amazon has not "made" a law; It is following a law regarding limiting the sale of alcohol to those under 18 and requiring documentation of proof of age.

[webbo3]

surely the policy should be, \\i f our driver believes that you may be under 18 you will be asked for proof of age//

And how does the driver know that the person receiving the parcel won't walk in the house and give it to some one under 18.

[THECORBYLOON]

The retailer selling the alcohol must take all reasonable steps to ensure the person receiving the alcohol is aged eighteen or over.

The delivery driver is satisfying that requirement by asking for photo ID on behalf of the retailer.

[zebo]

The checkout operator at a supermarket in New Mexico was very affronted when we laughed to be asked for ID to buy alcohol, apparently it's the law and 'we take it very seriously Ma'am'.