M And S "Stormproof" Jacket

[Rosie29]

I bought a jacket today in MnS labelled stormproof. I got soaked coming home in the rain. The jacket which was in a light nylon type bag was wet not only on the outside but it had gone through to the inside.
After 45 mins on the phone to MnS I was asked to return it obviously for a refund.
Should I leaveit at that ? Or do you think I should tel or email further up the MnS ladder ? My local shop is full of these jackets which are not - as they say - fit for purpose.
Thanks for any thoughts.

[Mamyalynne]

Glad they agreed to a refund.

[bednobs]

was it rolled/folded up in the bag? I ask because if only a small bit of it was exposed to a whole storm, i'm not surprised it got wet :)

[woofgang]

it happens Rosie, I am glad you will get a refund

[pastafreak]

Apparently the name is a reference to the jacket's windchill resistance...not to it being waterproof or resistant.
Some comments here from M and S employees...

https://www.reddit.com/r/AskUK/comments/aqp7qx/ms_stormwear_how_good_is_it/

[Rosie29]

Thank you all . X