Argos

[Factfinder]

I ordered a telly from Argos 2 weeks before xmas and they took the money out of my account the next day. I have received a letter from them saying I will not receive the telly until 13th Feb due to demand. Are they in their rights to keep my money so long without delivering the goods?

[yummy]

You may be able to ask for it back, but it means you jump out of the queue for getting your product on time.

[chazza]

I would say you have a very slim chance at getting your money back for an order already placed. It took me 3 months to get a refund from them recently.

They are useless at their home delivery. I had major problems when I placed an order, to be delivered on a certain day, which I took off work to sign for (as I was told it couldn�t be left without a signiture)

Of course it never came and when I phoned they couldn�t tell me where it was, when it could be delivered, nor could they cancel the order or refund me.

After 2 months and �30 of phone calls (to very rude unhelpful staff) I was still no further forward and when they eventually cancelled the order, I found it dumped on the doorstep a week later, with no-one having signed for it, which made it even longer until I got my refund

They really are a law unto themselves and the worst customer service I have ever experienced.

[lyndunnpoet]

They are not able to take the money until the item leaves the warehouse, its breaking the law. speak to trading standards.