Complaint

[emailer]

I have a complaint to make about the way I was treated by a member of staff in marks and spencer at the weekend.

Do you think I'd be better phoning the branch and asking for a manager, or writing to or emailing head office?

I probably should have done it at the time but I was with other people and did not want to make a fuss

[sorcha]

I was a Manager for M&S for a number of years so I understand the processes of handling complaints. While complaints are answered if they are about staff members then they are usually dealt with at store level. If you write to Head Office, these are often just sent back to store via internal mail. Positive letters are placed on Noticeboards and negative letters dealt with by the department Manager. Unfortunately alot of the time these are passed on to the trainee Manager of that department to reply to. I would suggest that you contact the store by phone and ask for the name of the store manager then adddress your letter directly to them asking for a personal reply.

Good Luck

[carlyo2le]

its over now just leave it you should have gone straight away when it happened"!!

[rizzle]

staff are people, people make mistakes, staff can be silly too, its ok to let it go............................

unless u always go m&s and see that same person working there and that person always treats you bad....

the choice is yours my friend

[heathfield]

Properly written letters are always treated with more respect than phone calls or emails.

[toltol]

What's all this leave it stuff????
IF you were treated in a manner that you deemed to be unacceptable then complain. You have the right and may be doing the rest of us a favour.

[Jampanda]

The best reply to bad service I have heard was from a man in front of me in a post office, after being served by a very rude and sulky assistant he gave her a big smile and said "Thank you so much, are you always so charming or is it a special occassion" she was gobsmacked and he said it so nicely she really couldn't work out if he was being rude or if he really meant it.