return policy

[minelli]

bought a dress 4 days ago - realise the size was wrong - as a result its to small. Shop didn't want to refund me. Find a cheaper dress elsewhere as well.
Can anyone tell me if that is a right policy?

[CheekyChops]

They don't have to refund you unless the item is faulty - which it isn't. Many places will give a refund or a credit note but they are under no obligation to do so.

Do they have fitting rooms? If so, and you didn't try the dress on then I don't think you've got a leg to stand on. If they don't have fitting rooms, you could argue that you didn't know it was the wrong size until you tried it on at home.

[minelli]

Did try the dress on in the shop,but when I got home and have another look at it (why it was so tight fitting) realise it was a size smaller. Anyway, thanx for your answer. Had it sorted.They are prepare to change the size for me