Easyishop.co.uk

[xx-bridie-xx]

I recently ordered a jamo ipod speaker station from an internet company called easyishop.co.uk. No problems at first, in stock said would be delivered within 5 days. Trouble is item never arrived. I was only able to contact the company via a chat facility on their website. They said Royal Mail had lost the item and that they no longer had a replacement in stock. I insisted on a refund and they agreed and said it would clear into my account within 5 days.This did not happen. Have since spoken to them and they say that the refund has been issued and will clear soon, but as of yet this has not happened. I am getting slightly concerned that I may have been scammed and was just wondering if anyone else had experienced similar problems with this company. Would very much appreciate any comments. Vanessa

[fraser1444]

I stongly advise you contact a solicitor. Ask them to send a letter demanding refund or product or your solicitor will raise court proceedings. This should get your station or money back.

Need more info - [email protected]

Hope it helps
Cheers
Fraser

[microheaven]

Dear Vanessa

My name is James Nicholson and I am a director of Micro Heaven ltd who own www.easyishop.co.uk. Firstly I would like to appologise for the problem with your order. The day you ordered a Jamo i300 a unit was sent to you as mentioned. This was lost in the postal system and as you mentioned we have attempted to source a new unit for you to ship to you. This took a while due to new iPods being released on Sept 9th. Jamo are updating their product so it will work with the new iPods and the iPhone 3g. This has caused a few production problems and meant the shipping date to us has changed on a couple of occassions. You did ask for a refund on your product so your order was cancelled by us. A refund should have been put through immediately but it seems an admin error occured and this did not happen. When you called spoke to us again we put the refund through and this should now show in your account. With regards to contact above the live chat facility on our site is our sales line 01306 400106 if you need to contact us again in the future that may be quicker for you. There is no excuse for your refund not going through immediately this was a complete error on our end which should not have happened.

With regards to our company we are a UK Ltd company and can be found doing a companies search on http://www.companieshouse.gov.uk/ which is the Government which lists all UK companies. We have been trading 4 years now and would never scam or rip anybody off.

Again I am so sorry about your problems I hope your money is now back safely in your account. I hope you would be kind enough to update this post once now your money is back to let others know this is now sorted.

Kind regards

James

[xx-bridie-xx]

I would just like to thank James for personally responding to and sorting out my problem. I can confirm that the money has now been refunded to my account and would like to state that easyishop is a legitimate company and that my experience in dealing with them was obviously just down to a series of unfortunate errors.

[brachiopod]

Now that is customer service.

Mr. Nicholson, I tip my hat to you. And bridie for being graceful in posting their thanks.

[bluemoon123]

I have had the exact same problem with the easyishop website & have found numerous other forums where people are complaining about not receiving their goods & not receiving refunds for over a month.

I personally ordered a case & a screen cover for my brand new iphone, the order was placed on the 16th October. I paid �8 for the express delivery because I was keen to get my iphone covered up before it got too scratched. I received the screen cover on the 18th by special delivery but there was no sign of the case. I sent an email to the company asking where my case was on the 22nd October & had no response. I then spoke to someone on the live chat & asked what was going on, they said that my item had been lost in the post by royal mail (sounds familiar). I asked them for a refund of this item & also of the extra delivery charge I paid, the person said this was no problem. A couple of days later I had to once again speak to someone on live chat because my refund was not in my account, I was told that the account's department apologise for not processing this & that it will be done & in my account in a couple of days. On the 31st October I still had not received my refund so I decided to send a complaint email to the email address [email protected], this email came back as undelivered so I went on the website & sent my complaint to the normal enquiries email address. Again I received no response to this email so I once again went on live chat. After giving the person my order number & saying that I was chasing up a refund they decided to just not answer my questions.

So now it is nearly a month since I placed the order, I only received half of it & decided to buy the other half from a reputable website. I am yet to receive my refund & I fear that I will have to contact the company everyday for the next month if I ever want to see my money again...

What should I do?

Matt

[munkeyfeet]

I am in the same boat - paid for an iphone cover - paid for 3 days delivery - never came - i got the same story - lost in the post, it was ALL royal mail's fault. They said it was re sent - have i received it! Hell no. I dont care what i get - my money or the product - just one would be nice

[Steve-B]

My experience sound 'spookily' familar.
I ordered two 'IPig' ipod docking stations from Micro heaven/ easyishop on the 6th january. When a week or so later nothing had arrived i got in touch only to be told the familiar "lost in the post by the Royal Mail" story.. (has the royal mail really got this unreliable?.. i think not) A week later one of the docking stations arrived (poorely packed and damaged box but contents ok). When i eventually got through on the phone line they told me that the second item was out of stock with no date available from the manufacturer. I cancelled this item and was told a refund would be processed right away to my card. Over two weeks later I have no refund and no reply to any of the several emails I've sent.
Draw your own conclusions. fortunately i paid by credit card so I'm hoping i can get my money back.

James,
if you are reading this my order number ends with '223' .. The promissed refund would be much appreciated.

Steve

[Steve-B]

Update... not sure if it's because of my message here or my cradit card company chasing the issue up or what but the refund came through today.
I'm obviously pleased that the refund came through but it should not come to the point where i have to ask my credit card company to dispute payment before i get my money back. i'll certainly not be using Easyishop again but I'll let those reading draw their own conclusions.

steve

[Lluisalbert]

I have experienced exactly the same with an IPig I bought in December. Following email will sound familiar to all of you who have been scammed by this company, that should be stopped before many other see them selves in the same situation:
This one
"Dear Customer,
Your item was sent but appears to have been lost in the post by Royal Mail. I have arranged for another unit to be sent to you. we are due fresh stock of this item in the next couple of days. Please let me know if the original unit does turn up so I can act accordingly. Thank you for your patience."

"Dear Customer,
Your item was sent but appears to have been lost in the post by Royal Mail. I have arranged for another unit to be sent to you. we are due fresh stock of this item in the next couple of days. Please let me know if the original unit does turn up so I can act accordingly. Thank you for your patience."

Or this one.
"Dear Customer,
Thank you for your enquiry. We are still awaiting new stock to come in of this item as the manufacturer has had a production problem. We are very sorry about the delay and will ship this item to you the day it arrives in our warehouse via special delivery.Unfortunately all suppliers are having the problem with this item but we expect this to be resolved in the next few days."

[mdimond15]

Surprise surprise I have been waiting 5 weeks for my refund now. Exactly the same thing, poor Royal Mail being blamed for everything.

I have written personally to James Nicholson asking him to sort out the refund, and I havent heard anything back.

So today I am in the process of making a claim through the courts.

[ickleamber]

It would appear that my father has also been scammed by this company (easyheadphones/ Micro Heaven Ltd). I have tried contacting them on his behalf on numerous occasions only to be informed that royal mail have messed up and assured that the headphones would be sent via recorded delivery. When they did not give me the tracking number I was then informed that they were waiting for stock from the states and that they would inform us when they were in and give us a tracking number. They have gone quiet ever since.

I have tried calling twice daily since the last call and have not once managed to get through even after being on hold for 20 minutes.

I have just written yet another email to them; None of my other mails to them have been responded to, requesting a full refund within 7 days and if we do not receive one then we will be contacting a solicitor. It is very disappointing that there are still companies online that are prepared to rip decent paying customers off.

DO NOT ATTEMPT TO PURCHASE ANYTHING FROM THIS COMPANY!

And do not believe James Nicholson, Director of Micro Heaven Ltd. when he says this is not common practice for his company. It clearly is!

[chorley9]

Just queried this site today because of a problem I had with Micro Heaven, what a can of worms!

13.03.09 - ordered and paid for Wacom graphic pad, �180.
Money taken from card. No item, usual excuses blaming P.O.

Eventually cancelled order and asked for card refund (even managed to speak to a person!) over a week ago.

Still waiting for refund. No replies to e-mails, 32 minutes on phone today with no answer (this is second call, previous 22 mins.)

Called my card company today & instigated charge against
Micro Heaven

[blanket76]

I purchased online a set of wireless headphones for a birthday gift and selected the registered post method of postage. This should mean it would take 1 - 5 working days to arrive. I called to ensure that the product had been despatched and finally got hold of someone from the Micro Heaven telephone number! She said it would have been despatched on the Monday 30 March and should arrive by the Friday 3 April. I also had the same promise in an email that it will arrive by the Friday and if it doesn't arrive please feel free to contact them by email! Yeah right. No headphones arrived. Have sent many emails and tried to contact them on the telephone but the telephone just rings! Very frustrating. I believe the goods were never sent and as it was supposedly registered post they could therefore not use the Post Office excuse although I haven't been able to speak to anyone since to get an explanation or an excuse for the non arrival of the headphones!!!
We have sent an email to cancel the order and demand a refund which I'm sure will fall on deaf ears as we haven't had a single response from any other emails.
We have now called our credit card company to resolve this on our behalf but am appalled at this company's lack of responsibility. David

[julieslv]

I have also ordered a wacom tablet from these people. I ordered this on the 16th of March. Al though I have emailed and called, I have not had any joy. All I get from sending emails is an automated reply and all I get from calling the land line is an automated reply. There service sucks. So I am I paid a lot of money for this and now not only will I have to source a new supplier, and have the order cancelled and refunded, which I am sure will take just as long. Easyishop.co.uk , tabletworld.co.uk, Mico heaven ltd have crap service. do yourself a favour and order elsewhere.

[Scottrd08]

I have recently purchased an apple docking station from
i-pod heaven (Micro heaven). As everyone else has stated, it went missing and they will be in stock in a week or so. After speaking to a customer service agent from this
RIP-OFF outfit, and i was told a pack of lies about my order. �160.00 this RIP-OFF out-fit took from me knowing full well they will never supply this order. It has become apparent Mr James Nicholson, a director for micro heaven (Who has many quotes from himself about how sucessful he is, how he became what he is etc). Well Mr James Nicholson, i am to self employed but the difference between you an i, is i run my company properly. I wouldn't dream of RIPPING anyone of but the proof is in the pudding sir. You are a RIP-OFF merchant. Ive tried contacting your RIP-OFF outfit numerous times, i E-mail you about 20 times and no one from your RIP-OFF outfit has replied, Thats because your all aware of the goings on in your RIP-OFF Outfits!!! MICRO-HELL is what you should call your so called companys. Now please prove me wrong with what ive stated but for some reason, i dont think you will. And if you do decide to make an excuse for the way i and everyone else has been treated, Dont blame your staff as your name fronts these so called companies. So come on MR JAMES NICHOLSON what do you plan to do about this? Scott Dunbar.

[mdimond15]

Thankfully my goods were only �28.41, but I have also paid out �25.00 through MoneyClaimOnline. Fingers crossed the court obtains the money and I get �53.41 plus any interest that I claim.

Watchdog and both Rogue Traders are interested so keep a look out.

[unhappy999]

Please also see the following discussion on Wacom's site:

http://forum.wacom.eu/viewtopic.php?f=2&t=862& st=0&sk=t&sd=a

It would appear that MicroHeaven have gone bust, and been taken over by a brand new company called Surrey Stores.
Surrey Stores are as useless at answering emails and calls as MicroHeaven were, and I suspect that those of us that have paid for goods will never see them

There is a suggestion on the Wacom forum to complain to Surrey Trading Standards:
email to [email protected] for the attention of Nadia Pennell or log a case on http://www.consumerdirect.gov.uk, or by telephone on 08454 04 05 06

Let's stick together on this, and use every authority that we can to get our money back, and prevent these companies from ripping anyone else off

[westrichard]

I too have had problems with getting a refund from ipodheaven. The website is owned by Surrey Stores Ltd (used to Surrey Stores Limited before it was dissolved on 13.05.08) The sole shareholder is James Nicholson whose address at Companies House is given as: 9 Galsworthy House, High Street, Dorking, Surrey RH14 1RE . There is no phone number on the site and the recent 'talk to a member of staff' has been disabled.

[westrichard]

I have now made a complaint about easyishop/James Nicholson to Surrey Police. There are too many people 'losing' goods in the post for this not to be a coincidence.

[Thornogson]

Easyishop.co.uk

I too have been trying to contact this company and the catalogue of events by other folk on this website mirrors exactly what I have experienced (or not experienced!). I think they must have a template which they use to fend off any queries. Have been waiting since 27 March for a refund and have now referred the matter to Consumer Direct. Am also in the process of trying to claim back �97.86 via my credit card company.