Quizzes & Puzzles1 min ago
INDIA CALLING !!
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For more on marking an answer as the "Best Answer", please visit our FAQ.I actually work in a Call Centre (in Britain). A lots of callers are really relieved when they find out they are speaking to someone they can understand and who understand them.
Someone from a call centre left a message on our answerphone the other day about a parcel that needed delivering. Apart from the name of the company I couldn't understand a single word and the caller didn't leave their name. It took me about half a dozen phone calls to try and work out what was going on.
Ugh, Call Centres I hate them, and as I say, I am a call centre advisor!!!!
Blue Peter ran a very interesting story on this topic actually...not that I'd watch that instead of writing essays or anything.......
The Indian call centre workers are given elocution lessons and English-sounding names so people in Britain don't get intimidated or something.....if I were one I'd be somewhat offended at this. Having said that, I do have quite a lot of fun with junk callers by trying to engage them in conversation about the weather, test match, latest film releases etc. If they keep talking I just walk away from the phone (like bernardo) and hope they waste as much of their employers' money as possible!
What I don't understand Enigma, that working in a call centre in the UK we are closely monitored for our communications ability and our speed at getting the information over to our customers. How do they monitor advisors in India when they can hardly speak our language. I am so frustrated by all this outsourcing. I am not racist either, but I find myself becoming very rude to people who cannot understand me when their whole purpose is to help me. If they can't understand me (I have a fairly accentless voice and am told I communicate very clearly) how on earth do they deal with all the various accents in the UK.
When I am talking to someone about my financial affairs and banking, I expect to be able to hold a fluent conversation with them.