Quizzes & Puzzles5 mins ago
False Advertising By Very.co.uk ??
36 Answers
I've held off posting about this (in the hope that the company would at least engage sensibly with me), but it seems that they are determined to be incomprehensible on the phone, unreachable by normal email and then rudely dismissive when I eventually used a webchat to get through to them - simply not understanding that there was even a problem.
So - essentially the problem is that very.co.uk listed some cameras with a big banner saying CASHBACK - not just the one I was interested in, but several others as well.
The actual text on the page listing for the one that caught my interest included an offer from Panasonic of £200 cashback if the camera was bought within specified dates.
Being a cautious chap, I even rang the Very CS line to check that the offer was still valid - it has been going for a while - they confirmed that it was. I also (fortunately) took a screenshot of the listing page at that point.
So I bought the camera - and tried to register for my £200 - only for Panasonic to tell me that the offer closed on 30th January - I have an email from them confirming this.
So - I'm £200 out of pocket and Very won't talk to me (at least not in any sensible way). What they have done is change the listing of the item to remove the cashback offer - hence their dismissive reply to my webchat complaint.
Is there anything sensible I can do - or do I just parcel the whole thing up and send it back for a refund (without the cashback it's way overpriced) ??
Cheers
Dave x
So - essentially the problem is that very.co.uk listed some cameras with a big banner saying CASHBACK - not just the one I was interested in, but several others as well.
The actual text on the page listing for the one that caught my interest included an offer from Panasonic of £200 cashback if the camera was bought within specified dates.
Being a cautious chap, I even rang the Very CS line to check that the offer was still valid - it has been going for a while - they confirmed that it was. I also (fortunately) took a screenshot of the listing page at that point.
So I bought the camera - and tried to register for my £200 - only for Panasonic to tell me that the offer closed on 30th January - I have an email from them confirming this.
So - I'm £200 out of pocket and Very won't talk to me (at least not in any sensible way). What they have done is change the listing of the item to remove the cashback offer - hence their dismissive reply to my webchat complaint.
Is there anything sensible I can do - or do I just parcel the whole thing up and send it back for a refund (without the cashback it's way overpriced) ??
Cheers
Dave x
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Not sure if this is valid/current information but the Customer Director may be:- Mr Sasha Berson and the e-mail address is listed as:-
[email protected]
[email protected]
Can't help with your issue, but it prompts me to relate one recent experience I had.
I was looking at blenders and found one at a lower price than most for that model at AO. Thought about spending more than I intended for a short while, then decided to go for it. Put it in the "basket", checked it, and the price had gone up considerably, immediately. I checked the item again, it was the same price I'd expected. I phoned, explained, was asked if I could get a screen capture, which I could, and was told to e-mail CS with it and ask if they'd honour the price at which it was offered.
I did and they wrote back saying they couldn't see the picture sent and could I send it as an attachment. The obvious conclusion was that they intended to honour the price if I did, as otherwise why ask to see it again ? So I sent it as a separate attachment; and they then replied that they weren't interested in honouring the stated price anyway.
So why mess me about ? Told them it was their loss and bought elsewhere. I know where I won't be buying the range cooker, the American fridge/freezer, nor the dishwasher later this year then.
I was looking at blenders and found one at a lower price than most for that model at AO. Thought about spending more than I intended for a short while, then decided to go for it. Put it in the "basket", checked it, and the price had gone up considerably, immediately. I checked the item again, it was the same price I'd expected. I phoned, explained, was asked if I could get a screen capture, which I could, and was told to e-mail CS with it and ask if they'd honour the price at which it was offered.
I did and they wrote back saying they couldn't see the picture sent and could I send it as an attachment. The obvious conclusion was that they intended to honour the price if I did, as otherwise why ask to see it again ? So I sent it as a separate attachment; and they then replied that they weren't interested in honouring the stated price anyway.
So why mess me about ? Told them it was their loss and bought elsewhere. I know where I won't be buying the range cooker, the American fridge/freezer, nor the dishwasher later this year then.
