Query For A Friend.

[cupid04]

A friend of mine was recently widowed and the laptop he has is in his wife's name. His Norton runs out in a few days and he has forgotten his password and her account has been closed. How does he get round this?

[daffy654]

He could get rid of Norton and use a free anti virus such as Microsoft Security Essentials, or he could subscribe to Norton in his own name and do a clean install of the program.

[Buenchico]

As has been suggested, get rid of Norton. It can't be uninstalled directly from the Windows Control Panel. Your friend will need to download and run the Norton Removal Tool:
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Then install MSE:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

Chris

[cupid04]

Thankyou both. I shall pass on your information.

[eastern]

Whatever your friend does he does not need to pay for Antivirus, I use Avast its free and updates everytime I switch on, have never had an issue with it in 5 years.