Can Print But Cannot Scan

[TAFFWILLIAMS]

I am able to print a document but unable to use the printer for scanning. When scanning I get a message ''Operation could not be completed (error Ox00000015). The device is not ready.''

I have Googled the message but the answers I have had finish up with a request to purchase 'A fix Register programme'.

Any suggestions?

Many thanks in advance.

Taff Williams

[Lie-in King]

You certainly don't need to purchase anything that will "fix the registry".

Do you have the most current drivers installed?

Sounds basic, I know, but have you tried turning the machine (what make/model is it?) off, waiting 5 mins & trying again? This is often the simplest fix for printers.

If the make/model allows, you could try resetting the machine to its factory defaults.

I feel certain someone more qualified will see this & help you if the above is no good.

[Buenchico]

You've either not installed the scanner driver or it's become corrupt. Simply reinstall it from the disk that came with the printer/scanner and the problem should be solved.

If you can't find the disk, or need further help, please tell us the make and model of your all-in-one printer.

[Tuvok]

Make and model of printer/scanner

What operating system are you using?


Once people know this they might be able to help.