How To Contact Microsoft

[BJS]

I was being advised by a Norton agent how to recover my account but on clicking on the Log In button of the site she directed me too. it would not allow me coming up with a lot computer language script. She said this was due to Internet Explorer and for me to contact Microsoft for them to fix it for me. So am looking for a phone no. or mail address to contact them.

[Buenchico]

Microsoft doesn't offer one-to-one support (unless you're a commercial user and pay Microsoft a great deal of money).

Try resetting Internet Explorer:
http://btsupport.custhelp.com/cgi-bin/btsupport.cfg/php/enduser/cci/bt_adp.php?p_sid=&cat_lvl1=1818&p_cv=1.1818&p_cats=1818&p_faqid=12492
or, far, far better, simply use a decent browser, such as Firefox. (Internet Explorer is absolute rubbish. Hardly anyone here in AB's Technology section uses it).
https://www.mozilla.org/en-GB/firefox/new/

[BJS]

Thank you for you replies sorry I did not supply enough information. How ever did find a very sensible lady through a decent phone number and by creating a new account and transferring the data from my old account all is well. Previous to the lady I found a so called Norton Help line (08000127731) where what it really was a so called computer help assistant who on remote access said to fix my password problem would need to clean my computer but would cost me £94 on which note I terminated the remote access. Also on failing to log in 3 times got a mail asking me if I was human to which I replied to 3 Norton mail address's YES I was HUMAN and had been for nearly 80 years. I also never got a answer to why I could not access my account. I know my Mail address changed last week and the reason I was trying to access my account was to change my mail address. Gosh I feel better with that off my chest. Sorry for being so long winded.