Audials One Software Failure

[Llonaid]

I have successfully been using 'Audials one' recording software on Windows 7 for about 18 months, but since updating to Windows 10, Audials fails to allow me to record and I constantly get a dialogue box advising me that 'Audials requires a driver to the set up to continue'. After following the driver set up instructions, and restarting I still get the same message and am unable to use the program.
I have contacted the program publishers (Avenquest uk) for advice but they have been singularly unhelpful.
Any help from Answer Bank members will be most welcome. Many thanks.

[TheChair]

I've never heard of the program, but reading the product description, it looks like a program that re-records stuff by playing it back through your hardware devices, and re-recording their outputs.

If this is the case, it's possible that the problem lies with your video and/or audio device drivers - especially as many people experience problems with these drivers after update to Windows 10.

I suggest that you uninstall Audials first, then try re-installing your sound and video drivers, then reinstall Audials.

Instructions for reinstalling the Audio drivers are here:
http://windows.microsoft.com/en-gb/windows-10/fix-sound-problems#v1h=tab01

The video drivers can be reinstalled in the same way.

[Llonaid]

Many thanks to 'The Chair' for your reply and suggestion. Unfortunately it hasn't been successful. Any other suggestions?

[TheChair]

Unfortunately the only other suggestion I have is that you dump Audials and have a look at the Applian product lineup. Not cheap though.
http://applian.com/products

[Llonaid]

Thanks for that, I'll look into it. Your help is appreciated!