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Ticketmaster Data Breach??
5 Answers
I received the below email from this email address . . .
"[email protected]"
I just wanted to see if others thought it was valid/safe or if it was some kind of scam. I just want to be on the safe side.
Thanks
PS - I live in Northern Ireland and would buy tickets from the Irish Ticketmaster site fairly regularly.
27 June 2018
Data security incident by third-party supplier
On Saturday, June 23, 2018, Ticketmaster UK identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.
As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites.
As a result of Inbenta’s product running on Ticketmaster websites, some of our customers’ personal or payment information may have been accessed by an unknown third-party.
We are contacting you because you purchased, or attempted to purchase, tickets between February and June 23, 2018 and therefore may have been affected by the Inbenta incident.
Forensic teams and security experts are working around the clock to understand how the data was compromised.
We are working with the Information Commissioner’s Office (ICO), as well as credit card companies, banks and relevant authorities.
What we are doing:
- Ticketmaster has established a dedicated website security.ticketmaster.co.uk to answer your questions about the Inbenta incident. You can also contact [email protected]
- As a precautionary measure, all notified customers will need to reset their passwords when they next log into their accounts
- We are offering impacted customers a free 12 month identity monitoring service with a leading provider. To request this service please visit this page
We recommend that you monitor your account statements for evidence of fraud or identity theft. If you are concerned or notice any suspicious activity on your account, you should contact your bank(s) and any credit card companies.
Ticketmaster understands the importance of your personal information. We take the protection of that information very seriously and we are sorry to have to write to you in these circumstances.
Faithfully,
The Ticketmaster Team
My Ticketmaster
As a Ticketmaster user, you agreed that Ticketmaster may contact you by email and use and disclose the information you submit, as described in the Ticketmaster Privacy Policy.
Please do not reply to this email, as we will unfortunately not be able to respond. If you have any questions, visit our Help Pages. If you'd rather speak to us, you can call Customer Services.
© 2018 Ticketmaster. All rights reserved.
Ticketline trading as Ticketmaster Registration in Republic Of Ireland No. 135876. Registered Office, 2nd Floor, College Park House, 20 Nassau Street, Dublin 2, D02 VY46, Ireland.
Ticketshop (NI) Limited trading as Ticketmaster Registration in Northern Ireland No. NI31664. Registered Office, 4th Floor, 1 Edward Street, Belfast BT1 2LR, Northern Ireland.
Our emails contain technologies to track how you interact with them. We do this to help improve our emails and for online behavioural advertising purposes. For further information, including how to disable such technologies, please see our privacy and cookies policies.
"[email protected]"
I just wanted to see if others thought it was valid/safe or if it was some kind of scam. I just want to be on the safe side.
Thanks
PS - I live in Northern Ireland and would buy tickets from the Irish Ticketmaster site fairly regularly.
27 June 2018
Data security incident by third-party supplier
On Saturday, June 23, 2018, Ticketmaster UK identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.
As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites.
As a result of Inbenta’s product running on Ticketmaster websites, some of our customers’ personal or payment information may have been accessed by an unknown third-party.
We are contacting you because you purchased, or attempted to purchase, tickets between February and June 23, 2018 and therefore may have been affected by the Inbenta incident.
Forensic teams and security experts are working around the clock to understand how the data was compromised.
We are working with the Information Commissioner’s Office (ICO), as well as credit card companies, banks and relevant authorities.
What we are doing:
- Ticketmaster has established a dedicated website security.ticketmaster.co.uk to answer your questions about the Inbenta incident. You can also contact [email protected]
- As a precautionary measure, all notified customers will need to reset their passwords when they next log into their accounts
- We are offering impacted customers a free 12 month identity monitoring service with a leading provider. To request this service please visit this page
We recommend that you monitor your account statements for evidence of fraud or identity theft. If you are concerned or notice any suspicious activity on your account, you should contact your bank(s) and any credit card companies.
Ticketmaster understands the importance of your personal information. We take the protection of that information very seriously and we are sorry to have to write to you in these circumstances.
Faithfully,
The Ticketmaster Team
My Ticketmaster
As a Ticketmaster user, you agreed that Ticketmaster may contact you by email and use and disclose the information you submit, as described in the Ticketmaster Privacy Policy.
Please do not reply to this email, as we will unfortunately not be able to respond. If you have any questions, visit our Help Pages. If you'd rather speak to us, you can call Customer Services.
© 2018 Ticketmaster. All rights reserved.
Ticketline trading as Ticketmaster Registration in Republic Of Ireland No. 135876. Registered Office, 2nd Floor, College Park House, 20 Nassau Street, Dublin 2, D02 VY46, Ireland.
Ticketshop (NI) Limited trading as Ticketmaster Registration in Northern Ireland No. NI31664. Registered Office, 4th Floor, 1 Edward Street, Belfast BT1 2LR, Northern Ireland.
Our emails contain technologies to track how you interact with them. We do this to help improve our emails and for online behavioural advertising purposes. For further information, including how to disable such technologies, please see our privacy and cookies policies.
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